Care Coordinator II - Remote Healthcare Outreach

Centene Corporation; Austin (TX); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

401K and stock plans

Tuition reimbursement

Paid time off

Job summary

Centene Corporation in the STAR Kids program seeks a Care Coordination Specialist to engage members by phone or home visits and document care plans ensuring timely services and satisfaction. The role supports care management activities and coordinates care with providers and community partners.

The ideal candidate has 3+ years in healthcare admin, strong MS Office and video conferencing skills, and excellent communication with attention to detail. Bilingual English/Spanish is a plus.

Qualifications

• High School diploma or GED required.
• 1–2 years related experience.
• 3+ years healthcare administrative support experience in inbound and outbound call center environments.
• Proficient with Microsoft Office and video conferencing tools.
• Bilingual English/Spanish skills are a plus.

Responsibilities

• Provides outreach to members via phone or home visits to discuss care plan/service plan including next steps, resources, questions or concerns related to recommended care, and ongoing education.
• Coordinates care activities based on the care plan/service plan and works with healthcare and community providers and partners, and members/caregivers to accommodate changes or progress, as needed
• Serves as support on various member and/or provider inquiries, requests, or concerns related to care plan/service plan
• Communicates with care managers, practitioners, and others as needed to facilitate member services and to ensure continuity of care/service
• May support performing service assessments/screenings for members and documenting the member’s care needs
• Supports documenting and maintaining member records in accordance with state and regulatory requirements and distribution to providers as needed
• Follows standards of practice and policies compliant with contractual requirements and regulatory guidelines and standards
• Ability to identify needs and make referrals to Care Manager, community based organizations, and Disease Manager
• Provide education on benefits and resources available
• Performs other duties as assigned.
• Complies with all policies and standards.

Skills

Communication skills

Typing 60+ WPM

Customer service

Microsoft Office

Time management

Bilingual English/Spanish (plus)

Education

High School Diploma or GED

Tools

MS Outlook

Word

Excel

PowerPoint

Teams

Zoom

Job description

Centene Corporation in the STAR Kids program seeks a Care Coordination Specialist to engage members by phone or home visits and document care plans ensuring timely services and satisfaction. The role supports care management activities and coordinates care with providers and community partners.

The ideal candidate has 3+ years in healthcare admin, strong MS Office and video conferencing skills, and excellent communication with attention to detail. Bilingual English/Spanish is a plus.