Care Coordination Specialist - Home Health Onboarding

Flournoy Health Systems; Georgia; On-site; USD 42,000 - 56,000; Full time

Job summary

Flournoy Health Systems seeks a Care Support Specialist to coordinate caregiver recruitment, onboarding, credentialing, and ongoing compliance for an assigned service area. You will work closely with Care Relationship Managers, Nursing, HR, Billing, and other partners to ensure caregivers are ready for assignment and clients begin services in a timely manner.

The role emphasizes coordinating caregiver readiness with client service needs, maintaining accurate records, and providing clear

Qualifications

• 1+ year of experience in home care, healthcare, staffing, scheduling, or a related service environment.
• Experience handling multi-line phone systems and managing a high volume of inbound and outbound calls.
• Strong customer service, communication, organizational, and documentation skills.

Responsibilities

• Maintain a dedicated caseload of Caregivers and serve as their main point of contact for all employment, compliance, and performance matters.
• Conduct regular home visits to observe Caregiver performance and ensure quality of care.
• Complete performance reviews for assigned Caregivers and provide coaching or corrective action when needed.
• Support Caregiver retention through regular communication, recognition, and problem resolution.
• Escalate significant concerns or disciplinary issues to the Care Relationship Manager and HR.
• Track and manage all Caregiver credentials including TB tests, CPR/First Aid certifications, background checks, and annual training.
• Provide advance reminders for upcoming expirations and assist Caregivers in completing renewals.
• Serve as an in-house CPR and First Aid instructor, conducting classes and maintaining training documentation.
• Ensure full compliance with agency, state, and Medicaid waiver requirements for credentialing and documentation.
• Maintain accurate Caregiver files within the electronic system of record.
• Facilitate the onboarding process for direct care team members, including Personal Care Aides (PCAs), CNAs, and family caregivers.
• Collaborate with Talent Acquisition only when an outside Caregiver must be hired for coverage or replacement.
• Review all onboarding paperwork to ensure compliance and credentialing requirements before hire.
• Coordinate with HR and Care Relationship Managers to ensure new Caregivers are trained and ready to begin service.
• Conduct home visits to ensure Caregivers are providing safe and effective care in accordance with the care plan.
• Collect feedback from clients, families, and Care Relationship Managers regarding Caregiver performance and satisfaction.
• Identify opportunities for additional training, mentorship, or support to enhance Caregiver skills and engagement.
• Participate in department meetings and initiatives aimed at improving Caregiver experience and operational efficiency.

Skills

Customer service

Communication

Scheduling

Documentation

Organization

Education

High School Diploma or GED

Bachelor’s degree in healthcare or related field

CNA credential (preferred)

Job description

Flournoy Health Systems seeks a Care Support Specialist to coordinate caregiver recruitment, onboarding, credentialing, and ongoing compliance for an assigned service area. You will work closely with Care Relationship Managers, Nursing, HR, Billing, and other partners to ensure caregivers are ready for assignment and clients begin services in a timely manner.

The role emphasizes coordinating caregiver readiness with client service needs, maintaining accurate records, and providing clear