Care Coordination & Onboarding Specialist - Home Care

Flournoy Health System; Georgia; On-site; USD 21,000 - 30,000; Full time

Job summary

Flournoy Health Systems in Georgia is seeking a Care Support Specialist to coordinate caregiver recruiting, onboarding, credentialing, scheduling and compliance for a designated service area. You will collaborate with Care Relationship Managers, Nursing, HR, and Billing to ensure caregivers are ready for assignments and clients receive timely services.

The role requires 1+ year in home care or related field, strong communication and organizational skills, and a valid driver’s license.

Qualifications

• High School Diploma or GED required.
• 1+ year of experience in home care, healthcare, staffing, scheduling, or related environment.
• Experience handling multi-line phone systems and managing a high volume of inbound and outbound calls.
• Strong customer service, communication, organizational, and documentation skills.
• Ability to manage multiple priorities and maintain accurate records in a fast-paced environment.
• Valid driver’s license and reliable transportation for required field visits.

Responsibilities

• Maintain a dedicated caseload of Caregivers and serve as their main point of contact for employment, compliance, and performance matters.
• Conduct regular home visits to observe Caregiver performance and ensure quality of care in line with agency standards.
• Complete performance reviews for assigned Caregivers and provide coaching or corrective action as needed.
• Support Caregiver retention through regular communication, recognition, and problem resolution.
• Escalate significant concerns or disciplinary issues to the Care Relationship Manager and HR.
• Track and manage all Caregiver credentials including TB tests, CPR/First Aid certifications, background checks, and annual training.
• Provide reminders for upcoming expirations and assist Caregivers with renewals in a timely manner.
• Serve as in-house CPR and First Aid instructor, conducting classes and training records.
• Ensure full compliance with agency, state, and Medicaid waiver requirements for credentialing and documentation.
• Maintain accurate Caregiver files within the electronic system of record.
• Facilitate onboarding for direct care team members (PCAs, CNAs, family caregivers).
• Collaborate with Talent Acquisition when outside hires are necessary.
• Review onboarding paperwork for compliance and credentialing before hire.
• Coordinate with HR and Care Relationship Managers to ensure new Caregivers are trained and ready to begin service.
• Conduct home visits to ensure Caregivers provide safe and effective care per care plan.
• Collect feedback on caregiver performance and satisfaction from clients and managers.
• Identify opportunities for additional training, mentorship or support.
• Participate in department meetings to improve caregiver experience and operations.

Skills

Customer service

Communication

Organization

Documentation

Multitasking

Driving

Education

High School Diploma or GED

Tools

Multi-line phone system

Job description

Flournoy Health Systems in Georgia is seeking a Care Support Specialist to coordinate caregiver recruiting, onboarding, credentialing, scheduling and compliance for a designated service area. You will collaborate with Care Relationship Managers, Nursing, HR, and Billing to ensure caregivers are ready for assignments and clients receive timely services.

The role requires 1+ year in home care or related field, strong communication and organizational skills, and a valid driver’s license.