Care Support Specialist – Field Visits & Scheduling

Flournoy Health Systems, Inc.; Georgia; On-site; USD 42,000 - 65,000; Full time

Job summary

Flournoy Health Systems, Inc. is seeking an organized coordination professional in Georgia to support home care scheduling and staffing operations.

You will manage caregiver onboarding, coordinate client admissions, and ensure timely documentation and service changes, enabling high-quality patient care. The role emphasizes multitasking, communication, and meticulous record-keeping in a fast-paced healthcare setting, with field visits and coordination across care teams.

Qualifications

• High School Diploma or GED required.
• 1+ year of experience in home care, healthcare, staffing, scheduling, or a related service environment.
• Experience handling multi-line phone systems and managing a high volume of inbound and outbound calls.
• Strong customer service, communication, organizational, and documentation skills.
• Ability to manage multiple priorities and maintain accurate records in a fast-paced environment.
• Valid driver’s license and reliable transportation for required field visits.

Responsibilities

• New caregiver hires are completed timely based on area staffing needs.
• Pending caregiver onboarding is actively managed and completed within established timelines.
• Caregiver onboarding time is maintained within established expectations.
• New client admissions are coordinated timely from initial packet through start of care.
• Client service changes are coordinated accurately and without unnecessary delays.
• Missing client documentation is identified, communicated, and followed through resolution.
• Reassessment (RA) packets are tracked proactively to minimize overdue or expired packets.

Skills

Customer service

Communication

Organizational skills

Documentation

Multiline phone systems

Prioritization

Education

High School Diploma or GED

Bachelor’s degree or 2+ years in home health/healthcare staffing coordination

Tools

Multiline phone system

Scheduling software

Client management systems

Job description

Flournoy Health Systems, Inc. is seeking an organized coordination professional in Georgia to support home care scheduling and staffing operations.

You will manage caregiver onboarding, coordinate client admissions, and ensure timely documentation and service changes, enabling high-quality patient care. The role emphasizes multitasking, communication, and meticulous record-keeping in a fast-paced healthcare setting, with field visits and coordination across care teams.