Care Coordination Specialist — Elevate Member Experience

Atria Health and Research Institute; New York (NY); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Health benefits

Flexible time off

401k with match

Continuing medical education

Wellhub fitness perks

Community impact

Job summary

Atria Health Institute in New York City is seeking a Care Coordinator to deliver seamless member experiences by coordinating appointments, referrals, and administrative needs for our clinical team. You will partner with Hospitality, Membership, and Clinical Operations to ensure integrated, thoughtful care and protect confidential information, with an emphasis on accuracy and exceptional service.

The role requires a Bachelor’s degree and 5+ years in customer service in clinical or hospitality

Qualifications

• Bachelor’s degree required.
• 5+ years of customer service experience in clinical/hospitality or membership roles.
• Strong focus on accuracy, confidentiality, and customer relationships.
• Able to adapt in fast-moving environments.
• Professional written and verbal communication in email/phone.
• Healthcare experience preferred; EMR knowledge preferred.
• HIPAA privacy & security knowledge preferred.
• Experience with Zendesk, Spruce, Slack preferred.

Responsibilities

• Serve as the primary contact for member scheduling and admin needs.
• Support physicians and specialists and coordinate their panels.
• Collaborate with Care Coordination, Hospitality, Membership, and Clinical Operations teams.
• Provide high-level admin support: phones, meetings, calendars, conference calls.
• Maintain backend administrative systems and ensure loop closure.
• Assist with obtaining medical records and follow-up notes.
• Use EMR and databases to provide records while ensuring confidentiality.
• Keep the clinical team organized and on-schedule with proactive communication.
• Become expert in Institute technology, processes, and best practices.
• Stay updated on department initiatives and timelines.
• Maintain professional demeanor with stakeholders.
• Assist with after-hours and weekend coverage.

Skills

Customer service

Administrative skills

Communication skills

HIPAA knowledge

Education

Bachelor's degree

Tools

EMR systems

Zendesk

Spruce

Slack

Job description

Atria Health Institute in New York City is seeking a Care Coordinator to deliver seamless member experiences by coordinating appointments, referrals, and administrative needs for our clinical team. You will partner with Hospitality, Membership, and Clinical Operations to ensure integrated, thoughtful care and protect confidential information, with an emphasis on accuracy and exceptional service.

The role requires a Bachelor’s degree and 5+ years in customer service in clinical or hospitality