Member Care & EMR Coordinator — Clinic Support

Atria Institute; Town of Florida (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Excellent health benefits (100% paid)

No-limits approach to improving care

Job summary

Atria Institute is seeking an experienced administrative professional to support clinical staff and members. You will manage scheduling for appointments, referrals, and telemedicine, and help obtain medical records from external providers while maintaining strict confidentiality.

With 5+ years in customer service in hospitality or membership roles, you will use EMR systems and hospital procedures to deliver accurate, friendly, proactive service and ensure a seamless member experience.

Qualifications

• Associates or Bachelor’s degree required.
• 5+ years of customer service in hospitality or membership with in-person contact.
• Experience in Health Information Management/EMR processes.
• Strong emphasis on accuracy, hospitality and confidentiality.
• Effective professional communication via email and phone.

Responsibilities

• Serve as main contact for administrative issues and build relationships with members.
• Schedule appointments, referrals, telemedicine and other interactions for clinical staff and members.
• Assist with procuring medical records and follow-up notes from external practices.
• Use EMR and databases to provide records for clinical interactions while maintaining confidentiality.
• Support clinicians with administrative duties under supervision and know hospital/clinic procedures.
• Become expert in Institute's technology and processes to support staff and member experience.
• Triage member inquiries in a professional, courteous and efficient manner.

Skills

Customer service

Administrative support

EMR knowledge

HIPAA awareness

Professional communication

Education

Associate's or Bachelor's degree

Job description

Atria Institute is seeking an experienced administrative professional to support clinical staff and members. You will manage scheduling for appointments, referrals, and telemedicine, and help obtain medical records from external providers while maintaining strict confidentiality.

With 5+ years in customer service in hospitality or membership roles, you will use EMR systems and hospital procedures to deliver accurate, friendly, proactive service and ensure a seamless member experience.