Care Coordination Lead for Patient Experience & Health IT

Atria Health and Research Institute; Florida; Sur place; USD 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Excellent health benefits

Flexible time off

401(k) with 4% match

CME opportunities

Fitness perks

Community impact

Résumé du poste

Atria Health and Research Institute is seeking an experienced Administrative Specialist to serve as the main point of contact for members and coordinate care. You will ensure smooth scheduling, accurate records, and discreet handling of confidential information, supporting clinicians and maintaining high hospitality standards.

Responsibilities include managing appointments, telemedicine, referrals, and medical records using our EMR system, while upholding HIPAA privacy and security requirements

Qualifications

• Associate's or Bachelor's degree required.
• 5+ years customer service experience in a hospitality or membership role with in-person interaction.
• Experience in Health Information Management/EMR processes.
• Passionate about accuracy, exceptional hospitality, and protecting confidential information.
• Effective, kind, anticipatory and professional business communication using email and phone.
• Knowledge of HIPAA Privacy & Security preferred

Responsabilités

• Function as the main point of contact for administrative issues and build strong relationships with our members. Work to make every interaction the best possible one it can be
• Accurately and efficiently schedule appointments, referrals, telemedicine, and other interactions for clinical staff and membership. Ensure the loop gets closed and communicated appropriately and proactively
• Assist with procuring medical records, appointments, and follow-up note from external practices
• Utilize an EMR and other databases to provide appropriate records for clinical interactions and maintains these records with the highest degree of confidentiality
• Support all clinicians by performing assistant and administrative duties under general supervision, utilizing knowledge of medical terminology and hospital, clinic, or laboratory procedures
• Become an expert of the Institute's technology, processes and best practices to support the clinical staff and assure the best possible member experience
• Triage member inquiries in a professional, kind, generous, hospitable, and efficient manner

Connaissances

Customer service

HIPAA knowledge

EMR systems

Professional communication

Data privacy

Formation

Associate's or Bachelor's degree

Outils

EMR software

Description du poste

Atria is powering a movement to improve quality of life today and prolong healthy life in the future by taking the latest science and translating it into medicine in real time.

Composed of the Atria Institute, a clinical practice delivering rigorous and personalized preventive care; the Health Collaborative, a nonprofit that invests in proven interventions and disseminates critical health information at no cost; and our Academy of Science & Medicine, which brings together experts from institutions around the world to freely share best-in-class knowledge with doctors and the public.

Atria is on a mission to create a new paradigm in medicine, shifting from reactive sick care to proactive and preventative health care. We believe we can learn what works, share that information without limits, and empower countless people locally, nationally, and globally to live longer, healthier lives.

Specifically, you will:

• Function as the main point of contact for administrative issues and build strong relationships with our members. Work to make every interaction the best possible one it can be
• Accurately and efficiently schedule appointments, referrals, telemedicine, and other interactions for clinical staff and membership. Ensure the loop gets closed and communicated appropriately and proactively
• Assist with procuring medical records, appointments, and follow-up note from external practices
• Utilize an EMR and other databases to provide appropriate records for clinical interactions and maintains these records with the highest degree of confidentiality
• Support all clinicians by performing assistant and administrative duties under general supervision, utilizing knowledge of medical terminology and hospital, clinic, or laboratory procedures
• Become an expert of the Institute's technology, processes and best practices to support the clinical staff and assure the best possible member experience
• Triage member inquiries in a professional, kind, generous, hospitable, and efficient manner
  
  
  

Requirements


Requirements

• Associate's or Bachelor's degree required
• 5+ years customer service experience in a hospitality or membership role with in-person interaction required
• Experience in Health Information Management/EMR (Electronic Medical Records) processes
• Passionate about accuracy, exceptional hospitality, and protecting confidential information
• Effective, kind, anticipatory and professional business communication using email and phone
• Knowledge of HIPAA Privacy & Security preferred
  
  
  

Benefits


Benefits

At Atria, we are proud to offer every member of the Atria team:

• Excellent health and wellness benefits, 100% paid by Atria effective date of hire
• Flexible Time Off
• 401k contributions and 4% match starting after 6 months
• Opportunity to participate in continuing medical education programs for maintenance of Continued Medical Education and CEUs for professional licensure
• Fitness Perks including Wellhub +
• Time to give back and make an impact in underserved communities