Care Coordinator

Atria Physician Practice New York PC; Town of Florida (NY); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Excellent health and wellness benefits

Flexible Time Off

401k contributions with 4% match

Job summary

Atria Physician Practice New York PC is seeking an administrative professional to serve as the main contact for members and to manage scheduling, records, and communications. You will work closely with clinical staff to ensure smooth operations and a high-quality member experience.

Ideal candidates have 5+ years in customer service, experience with EMR processes, and a strong commitment to confidentiality and professional communication.

Qualifications

• Associate’s or Bachelor’s degree required.
• 5+ years customer service experience in a hospitality or membership role with in-person interaction required.
• Experience in Health Information Management/EMR processes
• Passionate about accuracy, exceptional hospitality, and protecting confidential information
• Effective, kind, anticipatory and professional business communication using email and phone
• Knowledge of HIPAA Privacy & Security preferred

Responsibilities

• Function as the main point of contact for administrative issues and build strong relationships with our members.
• Accurately and efficiently schedule appointments, referrals, telemedicine, and other interactions for clinical staff and membership.
• Assist with procuring medical records, appointments, and follow-up notes from external practices.
• Utilize an EMR and other databases to provide appropriate records for clinical interactions and maintain confidentiality.
• Support clinicians by performing assistant and administrative duties under supervision, using medical terminology and hospital procedures.
• Become an expert of the Institute’s technology, processes and best practices to support the clinical staff and member experience.
• Triage member inquiries in a professional, kind, hospitable, and efficient manner.

Skills

Customer service

EMR knowledge

HIPAA awareness

Medical terminology

Professional communication

Education

Associate’s or Bachelor’s degree

Tools

EMR systems

Job description

Atria is powering a movement to improve quality of life today and prolong healthy life in the future by taking the latest science and translating it into medicine in real time.

Composed of the Atria Institute, a clinical practice delivering rigorous and personalized preventive care; the Health Collaborative, a nonprofit that invests in proven interventions and disseminates critical health information at no cost; and our Academy of Science & Medicine, which brings together experts from institutions around the world to freely share best-in‑class knowledge with doctors and the public.

Atria is on a mission to create a new paradigm in medicine, shifting from reactive sick care to proactive and preventative health care. We believe we can learn what works, share that information without limits, and empower countless people locally, nationally, and globally to live longer, healthier lives.

Specifically, you will:

• Function as the main point of contact for administrative issues and build strong relationships with our members. Work to make every interaction the best possible one it can be.
• Accurately and efficiently schedule appointments, referrals, telemedicine, and other interactions for clinical staff and membership. Ensure the loop gets closed and communicated appropriately and proactively.
• Assist with procuring medical records, appointments, and follow-up note from external practices.
• Utilize an EMR and other databases to provide appropriate records for clinical interactions and maintains these records with the highest degree of confidentiality.
• Support all clinicians by performing assistant and administrative duties under general supervision, utilizing knowledge of medical terminology and hospital, clinic, or laboratory procedures
• Become an expert of the Institute’s technology, processes and best practices to support the clinical staff and assure the best possible member experience.
• Triage member inquiries in a professional, kind, generous, hospitable, and efficient manner.

Requirements

• Associate’s or Bachelor’s degree required
• 5+ years customer service experience in a hospitality or membership role with in‑person interaction required
• Experience in Health Information Management/EMR (Electronic Medical Records) processes
• Passionate about accuracy, exceptional hospitality, and protecting confidential information
• Effective, kind, anticipatory and professional business communication using email and phone
• Knowledge of HIPAA Privacy & Security preferred

Benefits

At Atria, we are proud to offer every member of the Atria team:

• Excellent health and wellness benefits, 100% paid by Atria effective date of hire
• Flexible Time Off
• 401k contributions and 4% match starting after 6 months
• Opportunity to participate in continuing medical education programs for maintenance of Continued Medical Education and CEUs for professional licensure
• Fitness Perks including Wellhub +
• Time to give back and make an impact in underserved communities