Care Coordinator: Elevate Member Experience

Atria Physician Practice New York PC; New York (NY); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Excellent health and wellness benefits

Flexible Time Off

401k contributions and 4% match

Continuing medical education programs

Fitness Perks

Opportunity to contribute to community

Job summary

Atria Health Institute in New York City seeks a Care Coordinator to elevate member experiences through meticulous scheduling and administrative support for clinical staff and membership teams.

You will collaborate with Care Coordination, Hospitality, Membership, and Clinical Operations to ensure seamless, integrated care while protecting confidential information and maintaining accurate records.

Qualifications

• Bachelor’s degree required.
• 5+ years customer service experience in clinical, hospitality, or membership roles.
• Healthcare experience preferred and HIPAA knowledge beneficial.
• Experience with EMR/Health Information Management processes is a plus.

Responsibilities

• Serve as the primary contact for member scheduling and administrative needs.
• Support physicians and specialists and manage panel coordination.
• Collaborate with Care Coordination, Hospitality, Membership, and Clinical Operations teams to ensure integrated care.
• Provide high-level administrative support including phones, meetings, calendars, and conference calls.
• Maintain backend systems and ensure accurate, confidential records.
• Assist with obtaining medical records and follow-up notes from external practices.
• Use EMR and databases to provide records for clinical interactions and maintain confidentiality.
• Keep the team organized and on-schedule with proactive communication.
• Become an expert in Institute technology, processes, and best practices.
• Stay updated on departmental initiatives and timelines.

Skills

Customer service

Healthcare experience

Professional communication

Adaptability

Education

Bachelor’s degree

Tools

Zendesk

Spruce

Slack

Job description

Atria Health Institute in New York City seeks a Care Coordinator to elevate member experiences through meticulous scheduling and administrative support for clinical staff and membership teams.

You will collaborate with Care Coordination, Hospitality, Membership, and Clinical Operations to ensure seamless, integrated care while protecting confidential information and maintaining accurate records.