Care Coordinator

Atria Institute; Town of Florida (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Excellent health benefits (100% paid)

No-limits approach to improving care

Job summary

Atria Institute is seeking an experienced administrative professional to support clinical staff and members. You will manage scheduling for appointments, referrals, and telemedicine, and help obtain medical records from external providers while maintaining strict confidentiality.

With 5+ years in customer service in hospitality or membership roles, you will use EMR systems and hospital procedures to deliver accurate, friendly, proactive service and ensure a seamless member experience.

Qualifications

• Associates or Bachelor’s degree required.
• 5+ years of customer service in hospitality or membership with in-person contact.
• Experience in Health Information Management/EMR processes.
• Strong emphasis on accuracy, hospitality and confidentiality.
• Effective professional communication via email and phone.

Responsibilities

• Serve as main contact for administrative issues and build relationships with members.
• Schedule appointments, referrals, telemedicine and other interactions for clinical staff and members.
• Assist with procuring medical records and follow-up notes from external practices.
• Use EMR and databases to provide records for clinical interactions while maintaining confidentiality.
• Support clinicians with administrative duties under supervision and know hospital/clinic procedures.
• Become expert in Institute's technology and processes to support staff and member experience.
• Triage member inquiries in a professional, courteous and efficient manner.

Skills

Customer service

Administrative support

EMR knowledge

HIPAA awareness

Professional communication

Education

Associate's or Bachelor's degree

Job description

Atria is powering a movement to improve quality of life today and prolong healthy life in the future by taking the latest science and translating it into medicine in real time.

Composed of the Atria Institute, a clinical practice delivering rigorous and personalized preventive care; the Health Collaborative, a nonprofit that invests in proven interventions and disseminates critical health information at no cost; and our Academy of Science & Medicine, which brings together experts from institutions around the world to freely share best-in-class knowledge with doctors and the public.

Atria is on a mission to create a new paradigm in medicine, shifting from reactive sick care to proactive and preventative health care. We believe we can learn what works, share that information without limits, and empower countless people locally, nationally, and globally to live longer, healthier lives.

Specifically, you will:

• Function as the main point of contact for administrative issues and build strong relationships with our members. Work to make every interaction the best possible one it can be.
• Accurately and efficiently schedule appointments, referrals, telemedicine, and other interactions for clinical staff and membership. Ensure the loop gets closed and communicated appropriately and proactively.
• Assist with procuring medical records, appointments, and follow-up note from external practices.
• Utilize an EMR and other databases to provide appropriate records for clinical interactions and maintains these records with the highest degree of confidentiality.
• Support all clinicians by performing assistant and administrative duties under general supervision, utilizing knowledge of medical terminology and hospital, clinic, or laboratory procedures
• Become an expert of the Institute's technology, processes and best practices to support the clinical staff and assure the best possible member experience.
• Triage member inquiries in a professional, kind, generous, hospitable, and efficient manner.

Requirements

• Associate's or Bachelor's degree required
• 5+ years customer service experience in a hospitality or membership role with in-person interaction required
• Experience in Health Information Management/EMR (Electronic Medical Records) processes
• Passionate about accuracy, exceptional hospitality, and protecting confidential information
• Effective, kind, anticipatory and professional business communication using email and phone
• Knowledge of HIPAA Privacy & Security preferred

Benefits

Atria is proud to offer every member of the Atria team:

• A no-limits approach to improving care
• Excellent health and wellness benefits, 100% paid by Atria