Care Concierge & Member Experience Lead

Atria Physician Practice New York PC; Town of Florida (NY); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Excellent health and wellness benefits

Flexible Time Off

401k contributions with 4% match

Job summary

Atria Physician Practice New York PC is seeking an administrative professional to serve as the main contact for members and to manage scheduling, records, and communications. You will work closely with clinical staff to ensure smooth operations and a high-quality member experience.

Ideal candidates have 5+ years in customer service, experience with EMR processes, and a strong commitment to confidentiality and professional communication.

Qualifications

• Associate’s or Bachelor’s degree required.
• 5+ years customer service experience in a hospitality or membership role with in-person interaction required.
• Experience in Health Information Management/EMR processes
• Passionate about accuracy, exceptional hospitality, and protecting confidential information
• Effective, kind, anticipatory and professional business communication using email and phone
• Knowledge of HIPAA Privacy & Security preferred

Responsibilities

• Function as the main point of contact for administrative issues and build strong relationships with our members.
• Accurately and efficiently schedule appointments, referrals, telemedicine, and other interactions for clinical staff and membership.
• Assist with procuring medical records, appointments, and follow-up notes from external practices.
• Utilize an EMR and other databases to provide appropriate records for clinical interactions and maintain confidentiality.
• Support clinicians by performing assistant and administrative duties under supervision, using medical terminology and hospital procedures.
• Become an expert of the Institute’s technology, processes and best practices to support the clinical staff and member experience.
• Triage member inquiries in a professional, kind, hospitable, and efficient manner.

Skills

Customer service

EMR knowledge

HIPAA awareness

Medical terminology

Professional communication

Education

Associate’s or Bachelor’s degree

Tools

EMR systems

Job description

Atria Physician Practice New York PC is seeking an administrative professional to serve as the main contact for members and to manage scheduling, records, and communications. You will work closely with clinical staff to ensure smooth operations and a high-quality member experience.

Ideal candidates have 5+ years in customer service, experience with EMR processes, and a strong commitment to confidentiality and professional communication.