Care Coordination Specialist, Community Partners

Mosaic Org; Phoenix (AZ); On-site; USD 40,000 - 65,000; Full time

Job summary

Mosaic in Phoenix is seeking a Service Support Specialist to bridge community partners and the life-changing services Mosaic provides. You will coordinate referrals, assist intake assessments, and support Direct Care Workers from hire to assignment, ensuring high-quality care.

The role emphasizes relationship building with Managed Care Plans, case managers, on-site visits, and rigorous documentation to uphold standards and compliance while delivering compassionate, person-centered service.

Qualifications

• High school diploma or equivalent.
• One year of experience in service coordination or delivery is preferred.
• Two years of supervisory experience (or equivalent college studies) preferred.

Responsibilities

• Coordinating Care: Managing new referrals and assisting with intake assessments to ensure clients receive high-quality care.
• Building Relationships: Fostering strong connections with Managed Care Plans, Case Managers, and community partners.
• Supporting Our Workforce: Assisting with the onboarding and coordination of Direct Care Workers (DCW) from hire to assignment.
• Ensuring Excellence: Conducting home visits and reviewing service plans to maintain our high standards of care and compliance.
• Problem Solving: Managing scheduling changes and researching incidents or grievances to ensure continuous service improvement.

Skills

Business software

Professional communication

Document management

Deadline management

Education

High school diploma

CPR/First Aid

Article 9

Principles of Caregiver certifications

Job description

Mosaic in Phoenix is seeking a Service Support Specialist to bridge community partners and the life-changing services Mosaic provides. You will coordinate referrals, assist intake assessments, and support Direct Care Workers from hire to assignment, ensuring high-quality care.

The role emphasizes relationship building with Managed Care Plans, case managers, on-site visits, and rigorous documentation to uphold standards and compliance while delivering compassionate, person-centered service.