Care Coordination & Community Liaison

Mosaic; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Mosaic is seeking a Service Support Specialist to help empower people through life-changing services and strong community partnerships. You will bridge between community partners and the services Mosaic provides, ensuring client needs are met with care and accuracy.

Ideal candidates have a high school diploma, at least one year in service coordination, and some supervisory exposure. CPR/First Aid and related certifications are valued alongside solid software skills and clear communication.

Qualifications

• High school diploma or equivalent required.
• One year of experience in service coordination or delivery preferred.
• Two years of supervisory experience (or equivalent college studies) preferred.
• Certifications: CPR/First Aid, Article 9, and Principles of Caregiver.
• Strong proficiency with business software and professional communication; manage complex documents and deadlines.

Responsibilities

• Coordinating Care: Managing new referrals and intake assessments to ensure clients receive high-quality care.
• Building Relationships: Fostering connections with Managed Care Plans, Case Managers, and community partners.
• Supporting Our Workforce: Assisting with onboarding and coordination of Direct Care Workers from hire to assignment.
• Ensuring Excellence: Conducting home visits and reviewing service plans to maintain high standards of care and compliance.
• Problem Solving: Managing scheduling changes and researching incidents or grievances for continuous service improvement.

Skills

Supervisory experience

Proficiency in business software

Excellent professional communication

Manage complex documents and deadlines

Education

High school diploma or equivalent

Job description

Mosaic is seeking a Service Support Specialist to help empower people through life-changing services and strong community partnerships. You will bridge between community partners and the services Mosaic provides, ensuring client needs are met with care and accuracy.

Ideal candidates have a high school diploma, at least one year in service coordination, and some supervisory exposure. CPR/First Aid and related certifications are valued alongside solid software skills and clear communication.