Care Coordination & Partnerships Specialist

Mosaic; Phoenix (AZ); On-site; USD 36,000 - 54,000; Full time

Job summary

Mosaic is seeking a Service Support Specialist in Phoenix, AZ to bridge community partners with our life-changing services. This role focuses on delivering high-quality care and ensuring clients receive timely, appropriate services within our network.

You will coordinate new referrals and intake assessments, build strong connections with Managed Care Plans and Case Managers, assist with onboarding Direct Care Workers, and conduct home visits to review service plans and maintain compliance.

Qualifications

• Coordinating care across referrals and care plans.
• Building strong connections with care plans and partners.
• Supporting onboarding and coordination of Direct Care Workers.
• Ensuring quality and compliance in service delivery.

Responsibilities

• Coordinate care: managing new referrals and intake assessments.
• Build relationships with Managed Care Plans, Case Managers, and partners.
• Support onboarding and coordination of Direct Care Workers from hire to assignment.
• Ensure excellence: conduct home visits and review service plans for compliance.
• Manage scheduling changes and investigate incidents to drive service improvement.

Skills

Coordinating Care

Building Relationships

Workforce Support

Problem Solving

Job description

Mosaic is seeking a Service Support Specialist in Phoenix, AZ to bridge community partners with our life-changing services. This role focuses on delivering high-quality care and ensuring clients receive timely, appropriate services within our network.

You will coordinate new referrals and intake assessments, build strong connections with Managed Care Plans and Case Managers, assist with onboarding Direct Care Workers, and conduct home visits to review service plans and maintain compliance.