Service Support Specialist - Phoenix, AZ

Mosaic; Phoenix (AZ); On-site; USD 36,000 - 54,000; Full time

Job summary

Mosaic is seeking a Service Support Specialist in Phoenix, AZ to bridge community partners with our life-changing services. This role focuses on delivering high-quality care and ensuring clients receive timely, appropriate services within our network.

You will coordinate new referrals and intake assessments, build strong connections with Managed Care Plans and Case Managers, assist with onboarding Direct Care Workers, and conduct home visits to review service plans and maintain compliance.

Qualifications

• Coordinating care across referrals and care plans.
• Building strong connections with care plans and partners.
• Supporting onboarding and coordination of Direct Care Workers.
• Ensuring quality and compliance in service delivery.

Responsibilities

• Coordinate care: managing new referrals and intake assessments.
• Build relationships with Managed Care Plans, Case Managers, and partners.
• Support onboarding and coordination of Direct Care Workers from hire to assignment.
• Ensure excellence: conduct home visits and review service plans for compliance.
• Manage scheduling changes and investigate incidents to drive service improvement.

Skills

Coordinating Care

Building Relationships

Workforce Support

Problem Solving

Job description

Service Support Specialist - Phoenix, AZ

Are you passionate about making a tangible difference in people's lives? Mosaic is looking for a Service Support Specialist to join our mission of relentlessly pursuing opportunities that empower people. In this role, you will be the bridge between our community partners and the life-changing services we provide.

Why Mosaic?

At Mosaic, we believe in a caring community where everyone has a voice. You will join a culture built on the values of belonging, connection, faithfulness, and grit. As part of our team, you will help ensure that the people we support lead meaningful lives while advocating for their rights.

Your Impact

As a Service Support Specialist, you will play a vital role in our service delivery by:

• Coordinating Care: Managing new referrals and assisting with intake assessments to ensure clients receive high-quality care.
• Building Relationships: Fostering strong connections with Managed Care Plans, Case Managers, and community partners.
• Supporting Our Workforce: Assisting with the onboarding and coordination of Direct Care Workers (DCW) from hire to assignment.
• Ensuring Excellence: Conducting home visits and reviewing service plans to maintain our high standards of care and compliance.
• Problem Solving: Managing scheduling changes and researching incidents or grievances to ensure continuous service improvement.