Service Support Specialist

Mosaic Org; Phoenix (AZ); On-site; USD 40,000 - 65,000; Full time

Job summary

Mosaic in Phoenix is seeking a Service Support Specialist to bridge community partners and the life-changing services Mosaic provides. You will coordinate referrals, assist intake assessments, and support Direct Care Workers from hire to assignment, ensuring high-quality care.

The role emphasizes relationship building with Managed Care Plans, case managers, on-site visits, and rigorous documentation to uphold standards and compliance while delivering compassionate, person-centered service.

Qualifications

• High school diploma or equivalent.
• One year of experience in service coordination or delivery is preferred.
• Two years of supervisory experience (or equivalent college studies) preferred.

Responsibilities

• Coordinating Care: Managing new referrals and assisting with intake assessments to ensure clients receive high-quality care.
• Building Relationships: Fostering strong connections with Managed Care Plans, Case Managers, and community partners.
• Supporting Our Workforce: Assisting with the onboarding and coordination of Direct Care Workers (DCW) from hire to assignment.
• Ensuring Excellence: Conducting home visits and reviewing service plans to maintain our high standards of care and compliance.
• Problem Solving: Managing scheduling changes and researching incidents or grievances to ensure continuous service improvement.

Skills

Business software

Professional communication

Document management

Deadline management

Education

High school diploma

CPR/First Aid

Article 9

Principles of Caregiver certifications

Job description

Description

Are you passionate about making a tangible difference in people's lives? Mosaic is looking for a Service Support Specialist to join our mission of relentlessly pursuing opportunities that empower people. In this role, you will be the bridge between our community partners and the life-changing services we provide.

Why Mosaic?

At Mosaic, we believe in a caring community where everyone has a voice. You will join a culture built on the values of belonging, connection, faithfulness, and grit. As part of our team, you will help ensure that the people we support lead meaningful lives while advocating for their rights.

Your Impact

As a Service Support Specialist, you will play a vital role in our service delivery by:

• Coordinating Care: Managing new referrals and assisting with intake assessments to ensure clients receive high-quality care.
• Building Relationships: Fostering strong connections with Managed Care Plans, Case Managers, and community partners.
• Supporting Our Workforce: Assisting with the onboarding and coordination of Direct Care Workers (DCW) from hire to assignment.
• Ensuring Excellence: Conducting home visits and reviewing service plans to maintain our high standards of care and compliance.
• Problem Solving: Managing scheduling changes and researching incidents or grievances to ensure continuous service improvement.

Qualifications

• Education: High school diploma or equivalent.
• Experience: One year of experience in service coordination or delivery is preferred.
• Leadership: Two years of supervisory experience (or equivalent college studies) preferred.
• Certifications: CPR/First Aid, Article 9, and Principles of Caregiver certifications.
• Skills: Proficiency in business software, excellent professional communication, and the ability to manage complex documents and deadlines.