Care Coordination Specialist (Behavioral Health)

CVS Health; Newport News (VA); On-site; USD 29,000 - 56,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement plan

Wellness programs

Job summary

CVS Health is seeking a full-time Care Manager to support members with coordinated care, education, and resource navigation in the Tidewater Virginia area. You’ll assess needs, coordinate plans, and liaise with clinicians to optimize outcomes.

The role requires a bachelor’s or non-licensed master in behavioral health, at least 2 years in the field, and up to 70% regional travel. Strong communication and motivational interviewing skills are essential.

Qualifications

• 2 years' experience in behavioral health, social services or related field
• Must reside in Tidewater Virginia VA Area
• Up to 70% travel will be required in Central region

Responsibilities

• Collaborate to inform case management and help achieve appropriate health outcomes for members.
• Evaluate member needs/eligibility and recommend care plan actions.
• Identify risk factors and coordinate appropriate referrals.
• Coordinate and monitor care plan activities and progress.
• Discuss cases with care teams to improve quality of care and outcomes.
• Identify and escalate quality of care issues through established channels.
• Apply negotiation skills to secure needed services for members.
• Use motivational interviewing to promote engagement and healthy behaviors.
• Provide coaching and support for independent medical and lifestyle decisions.
• Assist members in participating with providers in healthcare decisions.
• Document care management activities in line with regulatory requirements.

Skills

Care coordination

Behavioral health

Social services

Critical thinking

Crisis intervention

Motivational interviewing

Patient coaching

Education

Bachelor's degree or non-licensed master in behavioral health

Job description

CVS Health is seeking a full-time Care Manager to support members with coordinated care, education, and resource navigation in the Tidewater Virginia area. You’ll assess needs, coordinate plans, and liaise with clinicians to optimize outcomes.

The role requires a bachelor’s or non-licensed master in behavioral health, at least 2 years in the field, and up to 70% regional travel. Strong communication and motivational interviewing skills are essential.