Behavioral Health Care Manager – Telephonic Case Management

CVS Health; Louisiana; Hybrid; USD 54,000 - 117,000; Full time

Job summary

CVS Health in Louisiana seeks a full-time care management professional to apply advanced clinical judgment, assess member health needs, and coordinate behavioral and physical health services.

The role involves directing provider collaboration, coordinating psychosocial wraparound services, and using available resources to achieve optimal outcomes while meeting performance metrics. CVS Health offers comprehensive benefits and a bonus program.

Qualifications

• Case management experience and strong customer service orientation.
• Excellent communication and telephonic skills with rapport-building.
• Documentation and regulatory compliance attention to detail.

Responsibilities

• Assess member health needs and plan care using clinical judgment.
• Direct provider collaboration and coordinate psychosocial wraparound services.
• Apply available resources to produce optimal, cost-effective outcomes.
• Maintain documentation to meet performance metrics and standards.

Skills

Case management

Customer service

Communication

Motivational interviewing

Documentation/compliance

Time management

Performance metrics

Technology proficiency

Job description

CVS Health in Louisiana seeks a full-time care management professional to apply advanced clinical judgment, assess member health needs, and coordinate behavioral and physical health services.

The role involves directing provider collaboration, coordinating psychosocial wraparound services, and using available resources to achieve optimal outcomes while meeting performance metrics. CVS Health offers comprehensive benefits and a bonus program.