Care Coordination Specialist

Sage Health; Woodlawn (MD); On-site; USD 25,000 - 32,000; Full time

Job summary

Sage Health is seeking a CareCoordinator in Woodlawn to handle referral processing, patient registration, verification of benefits, insurance authorizations, and scheduling. The role emphasizes confidentiality and collaboration with clinicians to deliver coordinated care for seniors.

The CareCoordinator engages with referral sources, maintains accurate EHR documentation, and supports transportation coordination.

Qualifications

• High School Diploma/GED is required.
• Office Administrative/Receptionist/Clerical/Customer Service experience in a fast-paced, heavy phones environment.
• Professional demeanor and communication always.
• Must be organized and attentive to detail.
• Ability to manage competing priorities.
• Resourcefulness in problemsolving
• Able to take and follow through with assigned tasks and accountability.
• Ability to work in a fast-paced environment.
• Experience with Microsoft Office Word, Outlook, and Excel.

Responsibilities

• Reviews referral requests generated by primary care physicians and onsite specialists.
• Coordinates appointment date and time for patient.
• Informs patient of appointment date/time, special test preparations as necessary, and schedules transportation when necessary.
• Secures patient information and maintains patient confidential health information.
• Reviews open referral report daily to ensure reports have been received prior to patient's visit with PCP.
• Process a minimum of twenty referral orders per day.
• Process all referral authorization per the health plan's protocol and systems (e.g., Availity).
• Coordinates procedures required for surgical clearance and ensures complete documentation is forwarded to the specialist's office, ambulatory center, hospital, etc.
• Schedule urgent referral appointment per the request of the Primary Care Physician, or onsite specialist.
• Informs Primary Care Physician via appropriate documentation in the EHR of any missed appointments and reschedule as needed.
• Scan and index documents into the EHR; ensure necessary documents (consult notes, etc.) are available in advance of patient visits with PCP or onsite specialists.
• Participates in center and market interdisciplinary teams related to patient care plans and outcomes.
• Aid coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork.
• Perform other duties as assigned

Skills

Professional demeanor

Organizational skills

Attention to detail

Multitasking

Communication skills

MS Office (Word/Outlook/Excel)

Education

High School Diploma/GED

Tools

Availity

Job description

Sage Health is seeking a CareCoordinator in Woodlawn to handle referral processing, patient registration, verification of benefits, insurance authorizations, and scheduling. The role emphasizes confidentiality and collaboration with clinicians to deliver coordinated care for seniors.

The CareCoordinator engages with referral sources, maintains accurate EHR documentation, and supports transportation coordination.