Care Coordination & Scheduling Specialist

allcareers; Torrance (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Cortica is seeking a Site Care Coordinator to optimize scheduling and serve as the primary family contact on-site in Torrance, CA. The role focuses on coordinating patient and provider schedules across multiple teams to ensure seamless care delivery.

You will monitor wait times, collaborate with clinical and operational leaders, and document all interactions in Salesforce, while maintaining exceptional service standards for families and providers.

Qualifications

• 4+ years scheduling experience in ABA services or related field.
• 2+ years in a client services role.
• Strong problem-solving skills.

Responsibilities

• Coordinate patient and provider scheduling to optimize throughput.
• Serve as primary point of contact for families.
• Track wait times and advise on expected service timelines.
• Collaborate with site leadership and clinical teams.
• Manage cancellations, rescheduling, and provider call-outs.
• Document interactions in Salesforce and communicate across channels.
• Support development of SOPs and scheduling best practices.

Skills

Scheduling experience

Client services

Problem-solving

Tools

Axon Scheduling

Smart Scheduling

Salesforce

Job description

Cortica is seeking a Site Care Coordinator to optimize scheduling and serve as the primary family contact on-site in Torrance, CA. The role focuses on coordinating patient and provider schedules across multiple teams to ensure seamless care delivery.

You will monitor wait times, collaborate with clinical and operational leaders, and document all interactions in Salesforce, while maintaining exceptional service standards for families and providers.