Care Coordination & Scheduling Specialist

Cortica - Neurodevelopmental; Trumbull (CT); On-site; USD 36,000 - 45,000; Full time

Benefits offered by this job

Continuing education stipend

401k matching

PTO and holidays

Health, vision, dental insurance

Pet insurance

Job summary

Cortica - Neurodevelopmental is seeking a Site Care Coordinator to join our growing multi-disciplinary team on-site in Trumbull, CT. You will optimize client and provider scheduling, coordinate care across clinical and operations, and serve as a consistent point of contact for families to ensure smooth Cortica journeys.

You will manage cancellations and rescheduling, use Axon, Smart Scheduling and Salesforce, track KPIs, and collaborate with site leadership to align with care plans.

Qualifications

• 4+ years scheduling experience in ABA services or related field.
• 2+ years in a client services role.
• Strong problem-solving and communication abilities.

Responsibilities

• Coordinate patient and provider scheduling to maximize capacity and minimize delays.
• Serve as primary contact for families and collaborate with site leadership.
• Manage cancellations and rescheduling with timely updates.
• Support contract scheduling for schools and value-based care contracts.
• Utilize scheduling tools to improve efficiency and monitor KPIs.

Skills

Scheduling

Client services

Communication

Problem solving

Tools

Axon

Smart Scheduling

Salesforce

Job description

Cortica - Neurodevelopmental is seeking a Site Care Coordinator to join our growing multi-disciplinary team on-site in Trumbull, CT. You will optimize client and provider scheduling, coordinate care across clinical and operations, and serve as a consistent point of contact for families to ensure smooth Cortica journeys.

You will manage cancellations and rescheduling, use Axon, Smart Scheduling and Salesforce, track KPIs, and collaborate with site leadership to align with care plans.