Resident Services Supervisor & Care Team Leader

Mosaicms; Chandler (AZ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Employee Assistance Program

401(k)

Life Insurance

Paid Time Off

Job summary

Mosaicms is seeking a Resident Services Coordinator in Chandler, AZ to supervise and train frontline staff, ensuring high standards of care and regulatory compliance. This role coordinates training, tracks competency, and maintains service quality across the resident care team.

The position requires strong organizational skills, excellent communication, and prior experience in assisted living or long-term care. A supportive work environment and comprehensive benefits are offered.

Qualifications

• High school diploma or equivalent.
• Demonstrated ability to supervise and mentor frontline staff.
• Strong organizational, problem-solving, and time-management skills.
• Excellent verbal and written communication skills.
• Ability to remain calm and professional in fast-paced environments.
• 2+ years of experience in assisted living, memory care, or long-term care preferred.
• Experience in medication management and familiarity with state regulations.
• Prior experience conducting staff training and coaching.

Responsibilities

• Supervise and train staff, including Caregivers and Medication Technicians, ensuring policy adherence.
• Lead daily staff huddles and communicate updates.
• Conduct new employee orientation and complete pre-service training.
• Coordinate and track two in-services per month and maintain ongoing competency validations.
• Monitor uniform policy compliance and promote professional standards.
• Provide regular performance feedback and coaching to Caregivers and Med Techs.
• Maintain an annual in-service training calendar and track competency completions.

Skills

Staff supervision

Organization

Communication

Calm under pressure

Medication management

Staff training

Regulatory compliance

Problem solving

Education

High school diploma or equivalent

Job description

Mosaicms is seeking a Resident Services Coordinator in Chandler, AZ to supervise and train frontline staff, ensuring high standards of care and regulatory compliance. This role coordinates training, tracks competency, and maintains service quality across the resident care team.

The position requires strong organizational skills, excellent communication, and prior experience in assisted living or long-term care. A supportive work environment and comprehensive benefits are offered.