Care Coordination Navigator for Patients & Communities

Nationwide Children's Hospital Inc; Columbus (OH); On-site; USD 42,000 - 66,000; Full time

Job summary

Nationwide Children’s Hospital is seeking a Case Management Extender to help navigate community services and support population health programs. The role involves coordinating care across inpatient stays, outpatient visits, home and community settings, and via telephone, with a focus on family-centered care.

You will develop connections with local agencies and schools, ensuring smooth transitions between settings while addressing social determinants of health and cultural/linguistic needs.

Qualifications

• Bachelor’s degree in health care, public health, or related clinical field.
• Active BLS certification required.
• 2 years of experience in healthcare in a patient-facing role.
• Valid Ohio driver’s license and auto insurance as required by hospital policy.

Responsibilities

• Engages and motivates members to participate in case management programs and assists with family-centered care.
• Collects information for tailored assessments regarding eligibility and refers onward when criteria for referral exist.
• Provides personalized navigation support to move patients through the healthcare system and connect to social resources.
• Outreach to PCPs, specialists, and home care providers to research and facilitate referrals.
• Answers calls, schedules appointments, and assists members with immediate needs.
• Prepares and maintains records and case files, including client information and services provided.
• Participates in orientation and continuing education of staff and students.

Skills

Medicaid knowledge

Education

Bachelor’s degree in health care or related field

Job description

Nationwide Children’s Hospital is seeking a Case Management Extender to help navigate community services and support population health programs. The role involves coordinating care across inpatient stays, outpatient visits, home and community settings, and via telephone, with a focus on family-centered care.

You will develop connections with local agencies and schools, ensuring smooth transitions between settings while addressing social determinants of health and cultural/linguistic needs.