Care Navigation Case Manager – Family-Centered Health Support

Nationwide Children's Hospital; Columbus (OH); On-site; USD 42,000 - 65,000; Full time

Job summary

Nationwide Children's Hospital is seeking a Case Management Extender to help navigate community services and resources for patients and families. The role involves supporting care coordination across inpatient, outpatient, emergency, home, and community settings, with direct patient and family contact.

Responsibilities include coordinating referrals, documenting progress, and maintaining records while communicating with the healthcare team to address social determinants of health and

Qualifications

• Bachelor's degree in health care, public health, or related clinical field preferred.
• Strong communication and documentation skills are required.
• Experience in patient-facing roles is beneficial.

Responsibilities

• Engage and motivate members to participate in case management programs.
• Collect info for tailored assessments and refer when criteria met.
• Provide navigation support to access social resources and coordinate care.
• Outreach to PCPs and home care providers to facilitate referrals.
• Answer calls, schedule appointments, and support program operations.
• Prepare and maintain client records and progress documentation.
• Participate in staff training and education.

Skills

Clear communication

MS Office proficiency

Team collaboration

Healthcare terminology

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Nationwide Children's Hospital is seeking a Case Management Extender to help navigate community services and resources for patients and families. The role involves supporting care coordination across inpatient, outpatient, emergency, home, and community settings, with direct patient and family contact.

Responsibilities include coordinating referrals, documenting progress, and maintaining records while communicating with the healthcare team to address social determinants of health and