Medical Support Assistant (Adv

US-Department-of-Veterans-Affair; Amarillo (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

The United States Department of Veterans Affairs seeks an Advanced Medical Support Assistant (AMSA) for the VA Community Care Service within the Amarillo VA Health Care System. This role supports Veterans across the Texas Panhandle and neighboring states, coordinating care with a broad range of clinicians.

GS-06 level with responsibilities including scheduling, patient coordination, and communication with internal/external stakeholders.

Qualifications

• 12 months working in a clinical environment coordinating patient schedules (eg: scheduling appointments, coordinating consults).
• Advanced knowledge of medical terminology: documenting/reading administrative notes in medical charts.
• Customer service: experience in de-escalation, problem solving, decision making, and tactful communication skills.
• 12 months clerical work experience using computer applications, multi-line phone system.
• Experience with workload reports and data collection to include meeting deadlines, setting priorities, and organizing workloads.
• Strong interpersonal skills; ability to work well in groups.

Responsibilities

• Collaborate and communicate with a wide range of medical clinicians to accomplish team goals and ensure medical care to patients.
• Independently set priorities and organize work to meet deadlines, ensuring compliance with established processes and regulations.
• Communicate tactfully and effectively with internal and external customers; resolve patient concerns.
• Advanced knowledge of health care processes related to access to care and interdisciplinary coordinated care delivery.
• Advanced knowledge of policies and procedures affecting patient flow and care administration.

Skills

Scheduling experience

Medical terminology

Customer service

Clerical work

Data collection

Interpersonal skills

Education

High school diploma or GED

Job description

The incumbent services as an Advanced Medical Support Assistant (AMSA) for the VA Community Care Service (VACC) in the Amarillo VA Health Care System (AVAHCS). AVACHS serves Veterans in the Texas Panhandle and three adjoining states.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Experience: No experience required.
• Education: High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.
• Licensure/Certification/Registration: None
• Physical Requirements: See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements. See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements.
• English Language Proficiency: Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations

In addition to the basic requirements for employment listed above, the following education and experience criteria must be met when determining the grade of candidates.

GS-06

Experience: One year of experience equivalent to the GS-5 grade level.

Demonstrated Knowledge, Skills, and Abilities.

• i. Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
• ii. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
• iii. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.
• iv. Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
• v. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
• vi. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

Preferred Experience

• 12 months working in a clinical environment coordinating patient schedules (eg: scheduling appointments, coordinating consults).
• Advanced knowledge of medical terminology: documenting/reading administrative notes in medical charts.
• Customer service: experience in de-escalation, problem solving, decision making, and tactful communication skills.
• 12 months clerical work experience using computer applications, multi-line phone system.
• Experience with workload reports and data collection to include meeting deadlines, setting priorities, and organizing workloads.
• Strong interpersonal skills; ability to work well in groups.

Reference

For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is GS-06. The actual grade at which an applicant may be selected for this vacancy is GS-06.

Physical Requirements

Physical aspects associated with work required of this assignment are typical for the occupation and would generally not require a pre-placement examination.