Care Coordination Assistant - Patient Transitions & Admin Support

Main Line Health, Inc.; Willistown Township (PA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Paid time off up to 120 hours/year

Employee discounts

Free employee parking

Tuition reimbursement up to $6,000 per

Job summary

Main Line Health is seeking a Care Coordination Support Assistant at Paoli Hospital. The role combines Administrative Support (25%) and Care Coordination Support (75%) to ensure smooth patient transitions and efficient department operations.

Responsibilities include handling department communications, authorizations, post-acute service coordination, and Medicare-related documentation. Eligible for tuition reimbursement up to $6,000 per year and employee parking is provided.

Qualifications

• Minimum of 2 years experience in a healthcare setting.
• Strong organizational and communication skills.
• Proficiency with EPIC or similar electronic medical record is preferred.

Responsibilities

• Manage department phone lines and route calls timely and appropriately.
• Process check-requests from internal/external customers.
• Confirm accuracy of requests with supporting information from EPIC.
• Maintain office supply inventory and CMS forms utilized in the department.
• Coordinate and maintain the department’s shared calendar, including meetings and deadlines.
• Coordinate documents required for new hires.
• Manage oxygen ordering and delivery logistics for patients discharged from the hospital.
• Perform general administrative tasks to support departmental operations.
• Complete authorizations for skilled nursing facility placements and other post-acute services.
• Coordinate dialysis setup for patients requiring outpatient treatment.
• Obtain signatures for IMM forms at discharge.
• Conduct initial patient assessments when appropriate and within scope.
• Assist with documentation, follow-up tasks, and communication with facilities and payers.
• Support Care Coordinators with additional duties as assigned to ensure smooth patient transitions.
• Oversee Medicare appeal submissions and related documentation, this is a time sensitive function.

Skills

Administrative support

Education

Associate degree

Job description

Main Line Health is seeking a Care Coordination Support Assistant at Paoli Hospital. The role combines Administrative Support (25%) and Care Coordination Support (75%) to ensure smooth patient transitions and efficient department operations.

Responsibilities include handling department communications, authorizations, post-acute service coordination, and Medicare-related documentation. Eligible for tuition reimbursement up to $6,000 per year and employee parking is provided.