Care Coordination Admin Assistant

Patient First; Glen Allen (VA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Health, Dental & Vision insurance

Disability, Life & Long Term care

401(k) with employer match

Paid Annual Leave

Volunteer Time Off

Bereavement Leave

Holiday Pay

Overtime & holiday bonuses

Discounted medical treatment

Recruitment Bonus

Job summary

Patient First is seeking a Care Management Administrative Assistant in Glen Allen, VA to support Nurse Care Managers and manage referrals, scheduling, and care coordination. The role includes telephonic outreach, coordinating tests, and assisting with transitions of care across inpatient, specialty, and primary settings.

The ideal candidate has an associate degree (or higher) with medical setting experience, strong organization, and excellent oral and written communication skills.

Qualifications

• Must be eighteen years of age or older.
• Associate degree preferred with at least 1 year of experience in a medical setting.
• Previous clinical experience (e.g., as a Medical Assistant) is preferred.
• Experience scheduling appointments with multiple providers.
• Ability to work in a team-oriented environment and be highly organized.
• Exceptional oral, written, and telephonic communication skills.
• Must be able to sit, stand, and walk for long periods.

Responsibilities

• Assist Nurse Care Managers (NCMs) by facilitating outside specialty referrals, scheduling diagnostic testing, or aiding in collaborative care efforts as directed.
• Coordinate external clinical resources efficiently according to NCM directives and care plans.
• Support and improve the NCM/VBC workflow process with department leadership.
• Understand the EMR system, NCM module, and payer-specific systems.
• Develop and maintain relationships with patients, providers, staff, and external resources to ensure continuity of care.
• Conduct telephonic outreach to relay appointment details and guidance per instructions.
• Assist patients with appointment scheduling and follow-ups to ensure compliance.
• Coordinate patient information for specialist appointments and transitions of care.
• Communicate updates and escalate clinical needs; ensure proper handoff to NCM.
• Facilitate transfer of urgent/ emergent calls to NCM/Director.
• Maintain lists of medical and community resources; foster relations with organizations.
• Assist with day-to-day operations of the NCM department; attend staff meetings.

Skills

Scheduling appointments

Teamwork

Organization

Oral communication

Written communication

Telephonic communication

HIPAA compliance

Education

Associate degree preferred

Tools

EMR system

NCM module

Job description

Patient First is seeking a Care Management Administrative Assistant in Glen Allen, VA to support Nurse Care Managers and manage referrals, scheduling, and care coordination. The role includes telephonic outreach, coordinating tests, and assisting with transitions of care across inpatient, specialty, and primary settings.

The ideal candidate has an associate degree (or higher) with medical setting experience, strong organization, and excellent oral and written communication skills.