Care Coordinator Assistant

TCH Medical Center; Houston (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

TCH Medical Center is seeking a Care Coordinator Assistant to provide non-clinical administrative support to the Care Coordination process, including discharge planning and utilization management. You will communicate with internal and external customers, assist with transition planning, and maintain data integrity while ensuring confidentiality and high-quality patient service.

Collaboration with nursing and medical staff will be essential to support seamless transitions and positive patient

Qualifications

• HS diploma or GED required.
• Some college coursework preferred.
• 2 years' experience in hospital care coordination/case management, home health, quality improvement or related field required.

Responsibilities

• Provides department-related and other appropriate communications to internal and external customers.
• Provides assistance for utilization management processes to maintain compliance with federal, state and managed care guidelines.
• Provides assistance for transition/discharge planning and care coordination processes to transition plans and enhance patient/family satisfaction.
• Maintains data integrity.
• Provides professional, efficient and courteous service to the customer while maintaining integrity in dealing with issues of a confidential nature.
• Works effectively with peers, nursing and medical staff and maintains a positive attitude. Responds to requests personally, tactfully, and courteously.
• Obtains information required for response whenever possible and communicates pertinent information to staff, customers, and providers. Relays messages to appropriate individuals efficiently and in a timely manner.
• Promotes a positive work environment, and contributes to the overall team effort.

Job description

We are searching for a Care Coordinator Assistant. Someone who will provide non-clinical administrative support to the Care Coordination process including but not restricted to timely discharge planning and utilization management.

Think you've got what it takes?

Qualifications:

• H.S. Diploma or GED required
• Some college coursework preferred
• 2 years' experience in hospital care coordination/case management, home health, quality improvement or a related field required

Responsibilities:

• Provides department-related and other appropriate communications to internal and external customers.
• Provides assistance for utilization management processes to maintain compliance with federal, state and managed care guidelines.
• Provides assistance for transition/discharge planning and care coordination processes to transition plans and enhance patient/family satisfaction.
• Maintains data integrity.
• Provides professional, efficient and courteous service to the customer while maintaining integrity in dealing with issues of a confidential nature.
• Works effectively with peers, nursing and medical staff and maintains a positive attitude. Responds to requests personally, tactfully, and courteously.
• Obtains information required for response whenever possible and communicates pertinent information to staff, customers, and providers. Relays messages to appropriate individuals efficiently and in a timely manner.
• Promotes a positive work environment, and contributes to the overall team effort.