Care Concierge - Tanner Care Point Sargent (Days)

Tanner; Georgia; On-site; USD 22,000 - 30,000; Full time

Job summary

The Care Concierge at Tanner Care Point Sargent acts as the patient’s primary contact, delivering a welcoming, professional experience in a busy clinic setting.

This role supports front office tasks across multiple service lines, ensuring accurate patient information, smooth financial interactions, and coordination of follow-up care with a proactive, empathetic approach.

Qualifications

• Associate's degree or healthcare certification preferred, or minimum two years of college coursework in healthcare, medical, or related field.
• Two years of related experience required; Epic/Microsoft Office experience preferred.

Responsibilities

• Serve as the patient’s first and last contact, ensuring a welcoming, professional experience.
• Support front office functions across multiple service lines including check-in/check-out, and maintain patient information and financial interactions.
• Coordinate follow-up care and assist patients with questions and requests in a fast-paced healthcare setting across Urgent Care, Primary Care, and Specialty Care.

Skills

Front desk operations

Customer service

Multitasking

Communication

Microsoft Office

Epic experience

Education

Associate's degree or healthcare cert

High School Diploma or GED

Tools

Epic Systems

Microsoft Office

Job description

Care Concierge - Tanner Care Point Sargent (Days)

#26-1458

Multiple Locations

Job Description

The Care Concierge serves as the patient's first and last point of contact within the clinic, ensuring a welcoming, professional, and efficient experience.

The Care Concierge plays a key role in supporting front office functions for multiple service lines including check in, check out, while maintaining accuracy in patient information, financial interactions and coordinating follow-up care. This position requires strong multitasking abilities, attention to detail, and a commitment to delivering excellent customer service in a fast-paced healthcare environment, supporting services across Urgent Care, Primary Care, Specialty Care. Communicates proactively and assists patients with questions and requests as necessary.

QUALIFICATIONS

Education

Or

Associate's Degree Healthcare certification preferred, or a minimum of (2) years of college coursework in a healthcare, medical, or related field.

High School Diploma or GED

Experience

Experience Details

Two years of related experience. Requires a working knowledge of standard practices and procedures Epic/Microsoft Office experience

Knowledge, Skills, and Abilities

• Experience in a clinic environment and customer service. Required
• Must be able to identify and deal with situations appropriately. Required
• Must be able to maintain composure during stressful situations. Required
• Must be able to set priorities. Required
• Must be emotionally mature and stable, be energetic, show eagerness and must SMILE. Required
• Must be proficient in office software such as Microsoft Office, Epic experience preferred. Required
• Must convey empathy and compassion in a confident manner. Required
• Must exhibit a warm, friendly, and caring professional demeanor. Required
• Must understand, adhere to, and respect assigned job duties, workplace limitations, and performance expectations. Consistently follows organizational procedures, and supervisor direction while maintaing professionalism and accountability. Required

Licenses and Certifications

Licenses/Certifications Licenses/Certification Details Time Frame Required/

Preferred

ACLS CERTIFICATION within 1 Year Required

Location

Tanner Care Point Sargent-T0062

Remote Position

No, not a remote employee

All Locations

Sargent , Georgia , United States

Shift

12 hrs/7a-7p

Shift Description

Hours of Operation are 8a-8p or until the last patient leaves Monday Through Friday and 8a-2p on Saturdays and Sundays or until the last patient leaves. Two-week schedule rotation with week 1 consisting of shifts Monday, Tuesday, Saturday and Sunday and week 2: Wednesday, Thursday, Friday