Care Concierge - Tanner Care Point Sargent (Days)

Tanner Health; Sargent (GA); On-site; USD 21,000 - 28,000; Full time

Job summary

Tanner Health is seeking a Care Concierge for the Tanner Care Point in Sargent, GA. The role greets patients, checks in/out, and ensures accurate information and smooth financial interactions.

You will support front office tasks across Urgent Care, Primary Care, and Specialty Care, coordinate follow-up care, and maintain a calm, professional demeanor in a fast-paced healthcare environment.

This full-time, day shift requires empathy, multitasking, and a commitment to outstanding customer service.

Qualifications

• Associate's degree in healthcare or related field preferred; or 2 years of college coursework in healthcare.
• High School Diploma or GED required.
• Two years of related experience.
• Experience with Epic and Microsoft Office is preferred.
• Clinic environment and customer service experience required.

Responsibilities

• Greet and assist patients as the first point of contact; manage check-in/check-out.
• Maintain accurate patient information and handle financial interactions.
• Coordinate follow-up care and communicate with service lines across Urgent Care, Primary Care, and Specialty Care.
• Exhibit a warm, friendly, and professional demeanor in a fast-paced clinic setting.

Skills

Customer service

Multitasking

Microsoft Office

Epic experience

Empathy

Education

Associate's Degree in Healthcare

High School Diploma or GED

2 years college coursework

Tools

Epic

Microsoft Office

Job description

Care Concierge - Tanner Care Point Sargent (Days)

#26-1459

Multiple Locations

Job Description

The Care Concierge serves as the patient's first and last point of contact within the clinic, ensuring a welcoming, professional, and efficient experience.

The Care Concierge plays a key role in supporting front office functions for multiple service lines including check in, check out, while maintaining accuracy in patient information, financial interactions and coordinating follow-up care. This position requires strong multitasking abilities, attention to detail, and a commitment to delivering excellent customer service in a fast-paced healthcare environment, supporting services across Urgent Care, Primary Care, Specialty Care. Communicates proactively and assists patients with questions and requests as necessary.

QUALIFICATIONS

Education

Or

Associate's Degree Healthcare certification preferred, or a minimum of (2) years of college coursework in a healthcare, medical, or related field.

High School Diploma or GED

Experience

Experience Experience Details

Two years of related experience. Requires a working knowledge of standard practices and procedures Epic/Microsoft Office experience

Knowledge, Skills, and Abilities

• Experience in a clinic environment and customer service. Required
• Must be able to identify and deal with situations appropriately. Required
• Must be able to maintain composure during stressful situations. Required
• Must be able to set priorities. Required
• Must be emotionally mature and stable, be energetic, show eagerness and must SMILE. Required
• Must be proficient in office software such as Microsoft Office, Epic experience preferred. Required
• Must convey empathy and compassion in a confident manner. Required
• Must exhibit a warm, friendly, and caring professional demeanor. Required
• Must understand, adhere to, and respect assigned job duties, workplace limitations, and performance expectations. Consistently follows organizational procedures, and supervisor direction while maintaing professionalism and accountability. Required

Licenses and Certifications

Licenses/Certifications Licenses/Certification Details Time Frame Required/

Preferred

ACLS CERTIFICATION within 1 Year Required

Location

Tanner Care Point Sargent-T0062

Remote Position

No, not a remote employee

All Locations

Sargent , Georgia , United States

Shift

12 hrs/7a-7p

Shift Description

Hours of Operation are 8a-8p or until the last patient leaves Monday Through Friday and 8a-2p on Saturdays and Sundays or until the last patient leaves. Two-week schedule rotation with week 1 consisting of shifts Monday, Tuesday, Saturday and Sunday and week 2: Wednesday, Thursday, Friday