Care Concierge: Patient Relations & Scheduling

Alabama Vision Center; Huntsville (AL); Sur place; USD 32 000 - 46 000; Plein temps

Avantages offerts par ce poste

Full Benefits Package - Medical,Vision

401k + Employer Matching

Paid Time Off (PTO) and Paid Holidays

Paid Maternity Leave

Employee Discounts

Competitive Base Pay

Résumé du poste

Alabama Vision Center is seeking a Patient Relations Specialist to support patients and providers via inbound/outbound calls, scheduling, and message routing across multiple clinics. You will capture demographics, verify insurance, and address patient needs with care to meet KPI targets.

The role emphasizes strong customer service, accurate data entry, and adherence to HIPAA guidelines while collaborating with clinic teams to ensure seamless patient experiences.

Qualifications

• High school diploma or GED required.
• Excellent customer service and communication skills.
• Ability to learn new technologies and systems.
• Strong attention to detail and professionalism.
• Favorable background check required.

Responsabilités

• Answer calls for multiple clinics using standard greetings.
• Verify and capture patient demographics and insurance data.
• Schedule appointments in electronic systems per protocols.
• Provide information on appointment details and clinic guidelines.
• Maintain HIPAA compliance and protect patient information.
• Work with teams to meet department KPI goals.

Connaissances

Customer service

Communication skills

Attention to detail

Interpersonal skills

Problem solving

Formation

High School Diploma or GED

Outils

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

NextGen EMR

Description du poste

Alabama Vision Center is seeking a Patient Relations Specialist to support patients and providers via inbound/outbound calls, scheduling, and message routing across multiple clinics. You will capture demographics, verify insurance, and address patient needs with care to meet KPI targets.

The role emphasizes strong customer service, accurate data entry, and adherence to HIPAA guidelines while collaborating with clinic teams to ensure seamless patient experiences.