Patient Experience & Front Desk Coordinator

Alabama Vision Center; Birmingham (AL); On-site; USD 19,286,000 - 27,552,000; Full time

Benefits offered by this job

Full Benefits Package

401k + Employer Matching

PTO and Paid Holidays

Paid Maternity Leave

Competitive Base Pay

Employee Discounts

Job summary

Alabama Vision Centers in Birmingham, AL is seeking a Patient Coordinator to be the first point of contact for patients, guiding them through check-in/out and scheduling to ensure a smooth visit. You will answer phones, greet patients with a smile, assist with payments, and support front-desk operations to maintain efficient clinic flow and high-quality patient care.

Qualified candidates have a high school diploma (or GED), at least one year of related experience, and proficiency in Microsoft

Qualifications

• High school diploma or GED required.
• At least 1 year related experience or training.
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook).

Responsibilities

• Provide exceptional customer service during every patient encounter (in person or via phone).
• Answer phones promptly and courteously.
• Practice urgency with patients’ time and Doctor’s schedule.
• Manage patient flow in the office.
• Handle payments for common visits and reconcile cash drawer.
• Perform daily reconciliations / close day / countdown cash drawer.
• General office duties and cleaning as directed by management.

Skills

Customer service

Professional communication

Teamwork

Initiative

Adaptability

Attendance reliability

Work ethic

Education

High school diploma or GED

1 year related experience or training

Tools

Microsoft Office

Job description

Alabama Vision Centers in Birmingham, AL is seeking a Patient Coordinator to be the first point of contact for patients, guiding them through check-in/out and scheduling to ensure a smooth visit. You will answer phones, greet patients with a smile, assist with payments, and support front-desk operations to maintain efficient clinic flow and high-quality patient care.

Qualified candidates have a high school diploma (or GED), at least one year of related experience, and proficiency in Microsoft