Patient Services Concierge: Front Desk & Billing Liaison

Midwest-Eye-Consultants; Kentucky; On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Health, dental, vision

401k

6 paid holidays per year

Job summary

Vision Clinic in Coventry Township, OH is seeking a Front Desk Patient Services Representative to facilitate communication among patients, doctors, and staff, verify insurance, schedule appointments, and manage check-in/check-out.

The role also involves answering phones, assisting with recalls, handling billing inquiries, maintaining charts, and ensuring a safe, clean office environment. This is a full-time, on-site position with benefits and growth opportunities.

Responsibilities

• Greet patients in a friendly, professional manner
• Answer phone calls, schedule appointments, assist in patient communications and recalls
• Respond to patient inquiries about billing, procedures, policies and available services
• Prepare patient chart prior to appointment and complete upon patient arrival
• Efficiently process patients through check out by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and accurately entering corresponding data into EHR
• Perform end of day tasks, including balancing cash drawer, processing daily deposits, evaluating data from various reports, and submitting essential reports
• Monitor patient flow throughout the office, properly communicating delays
• Provide a safe and clean office environment
• Perform other duties and assume various responsibilities as determined by the office manager and doctor(s)

Job description

Vision Clinic in Coventry Township, OH is seeking a Front Desk Patient Services Representative to facilitate communication among patients, doctors, and staff, verify insurance, schedule appointments, and manage check-in/check-out.

The role also involves answering phones, assisting with recalls, handling billing inquiries, maintaining charts, and ensuring a safe, clean office environment. This is a full-time, on-site position with benefits and growth opportunities.