Patient Coordinator

Alabama Vision Center; Birmingham (AL); On-site; USD 19,286,000 - 27,552,000; Full time

Benefits offered by this job

Full Benefits Package

401k + Employer Matching

PTO and Paid Holidays

Paid Maternity Leave

Competitive Base Pay

Employee Discounts

Job summary

Alabama Vision Centers in Birmingham, AL is seeking a Patient Coordinator to be the first point of contact for patients, guiding them through check-in/out and scheduling to ensure a smooth visit. You will answer phones, greet patients with a smile, assist with payments, and support front-desk operations to maintain efficient clinic flow and high-quality patient care.

Qualified candidates have a high school diploma (or GED), at least one year of related experience, and proficiency in Microsoft

Qualifications

• High school diploma or GED required.
• At least 1 year related experience or training.
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook).

Responsibilities

• Provide exceptional customer service during every patient encounter (in person or via phone).
• Answer phones promptly and courteously.
• Practice urgency with patients’ time and Doctor’s schedule.
• Manage patient flow in the office.
• Handle payments for common visits and reconcile cash drawer.
• Perform daily reconciliations / close day / countdown cash drawer.
• General office duties and cleaning as directed by management.

Skills

Customer service

Professional communication

Teamwork

Initiative

Adaptability

Attendance reliability

Work ethic

Education

High school diploma or GED

1 year related experience or training

Tools

Microsoft Office

Job description

Company: Alabama Vision Centers
Job Title: Patient Coordinator
Location: Birmingham, AL

Hours

• Full Time
• Our clinic is open Mon-Thurs 7:15am-5:15pm, Friday 7:15am-12:00pm
  • Your shifts will fall within these hours
  • You may need to work a little earlier and/or later as needed

Perks

• Full Benefits Package - Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off (PTO) and Paid Holidays
• Paid Maternity Leave
• Competitive Base Pay
• Employee Discounts

SUMMARY

A Patient Coordinator is trained to act as the first point of contact for our patients where they set the tone for the patient’s visit through excellent patient care. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
• Answer phones (both external and internal); assure prompt, courteous service at all times
• Practice urgency at all times with patients’ time, as well as Doctor’s time and schedule
• Manage patient flow in the office
• Knowledge of common fees charged for common visitsand collect correct payments
• Complete daily reconciliations / close day / countdown cash drawer
• General office duties and cleaning to be assigned by manager

QUALIFICATIONS

• Ability to interact with all levels of employees in a courteous, professional manner at all times
• Desire to gain industry knowledge and training
• Demonstrates initiative in accomplishing practice goals
• Ability to grow, adapt, and accept change
• Consistently creating a positive work environment by being team-oriented and patient-focused
• Commitment to work over 40 hours to meet the needs of the business
• Reliable transportation that would allow employee to go to multiple work locations with minimal notice

EDUCATION AND/OR EXPERIENCE

• Minimum Required: High school diploma or general education degree (GED)
• Minimum Required: One year of related experience and/or training; or equivalent combination of education and experience

LICENSES AND CREDENTIALS

• Minimum Required: None

SYSTEMS AND TECHNOLOGY

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook

PHYSICAL REQUIREMENTS

• This role requires a variety ofphysicalactivities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus is required100% of the time. Occasional driving or climbing may also be necessary.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.