Care Concierge & Patient Experience Lead

Complete Care, LLC; Tampa (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with Company Match

Paid Time Off

Paid Sick Leave

Paid Holidays + Floating Holiday

Company-Paid Life Insurance

Short-Term Disability

Career Growth Opportunities

Job summary

Complete Care, LLC in Tampa, FL is seeking a Care Coordinator (Admin) to welcome patients, schedule and coordinate multi-service appointments, and streamline the patient journey from first contact through recovery.

Ideal candidates will be organized, compassionate, and proficient in managing documentation, insurance questions, and EHR processes to ensure timely access and high-quality patient experiences.

Responsibilities

• Welcome patients and create a positive first impression during every visit.
• Schedule, confirm, and coordinate appointments across multiple healthcare services to help patients stay on track with their care plans.
• Perform appointment reminders, compliance calls, and proactive outreach to support patient engagement and continuity of care.
• Collect and verify insurance and demographic information accurately to support efficient patient care and claims processing.
• Assist patients with questions regarding appointments, payments, and next steps in their recovery.
• Maintain complete and accurate documentation within the electronic medical record (EHR).
• Coordinate with providers and teammates to ensure every patient receives a seamless, well-coordinated experience.
• Support insurance authorization workflows and follow up on outstanding approvals to reduce delays in care.
• Help remove barriers to care by proactively identifying scheduling or authorization issues before they impact patients.
• Maintain an organized, professional front office while supporting efficient clinic operations.
• Continuously look for opportunities to improve workflows, enhance the patient experience, and support your team.

Job description

Complete Care, LLC in Tampa, FL is seeking a Care Coordinator (Admin) to welcome patients, schedule and coordinate multi-service appointments, and streamline the patient journey from first contact through recovery.

Ideal candidates will be organized, compassionate, and proficient in managing documentation, insurance questions, and EHR processes to ensure timely access and high-quality patient experiences.