Care Coordinator: Patient Experience & Scheduling Pro

Complete Care; Tampa (FL); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive Salary

Medical, Dental & Vision Insurance

401(k) with Company Match

Paid Time Off

Paid Sick Leave

Paid Holidays + Floating Holiday

Company-Paid Life Insurance

Short-Term Disability

Career Growth Opportunities

Job summary

Complete Care in Tampa, FL seeks a Care Coordinator (Admin) to welcome patients and coordinate care across services. You will schedule and confirm appointments, perform reminders, collect insurance data, and maintain EMR documentation to ensure a smooth patient journey.

You will support authorization workflows, help patients navigate next steps, and work with the team to improve clinic efficiency while delivering compassionate service.

Qualifications

• Focus on patient experience and accurate data handling.
• Ability to coordinate appointments and communicate clearly.
• Comfort with learning new healthcare processes and systems.

Responsibilities

• Welcome patients and create a positive first impression at every visit.
• Schedule, confirm, and coordinate appointments across services.
• Send reminders and perform proactive outreach to support engagement.
• Collect and verify insurance and demographic information accurately.
• Assist patients with questions on appointments, payments, and next steps.
• Maintain complete, accurate documentation in the EMR.
• Coordinate with providers to ensure a seamless patient experience.
• Support insurance authorization workflows and follow up on approvals.
• Identify scheduling or authorization issues to prevent delays.
• Maintain an organized front office and support clinic operations.
• Look for workflow improvements to enhance patient experience.

Skills

Welcoming patients

Organized

Reliable

Attention to detail

Strong communication

Tools

EMR / EHR systems

Job description

Complete Care in Tampa, FL seeks a Care Coordinator (Admin) to welcome patients and coordinate care across services. You will schedule and confirm appointments, perform reminders, collect insurance data, and maintain EMR documentation to ensure a smooth patient journey.

You will support authorization workflows, help patients navigate next steps, and work with the team to improve clinic efficiency while delivering compassionate service.