Care Concierge & Patient Experience Lead

SPEAR Physical Therapy; New York (NY); Vor Ort; USD 20.000 - 29.000; Vollzeit

Benefits dieser Stelle

One Medical paid membership

Mental Health benefits including PTO &

Employer sponsored EAP

Medical, Dental, Vision Benefits

401(K) Safe Harbor Match

Paid time off, holidays & mentalhealth

Commuter FSA plans

Gym membership discounts

Annual company events

Zusammenfassung

Spear Physical and Occupational Therapy is seeking a Care Coordinator for our Columbus Circle Clinic in New York City. This role focuses on welcoming patients, guiding them through the out-of-network experience, and ensuring timely responses to calls and emails for a seamless patient flow.

We value a collaborative team culture and a commitment to excellent customer service. The position offers competitive benefits and opportunities for growth within a leading outpatient practice.

Qualifikationen

• Previous customer service experience.
• Hospitable, welcoming, and team-oriented.
• Strong communication skills and ability to multi-task.
• Strong attention to detail and willingness to grow.
• BA/BS degree preferred, not required.

Aufgaben

• Respond to all phone calls and emails within 2 hours and within 24 hours.
• Welcome patients entering the clinic and ensure 5-star customer service.
• Guide patients through the out-of-network experience.

Kenntnisse

Customer service

Hospitable & team-oriented

Communication & multitasking

Attention to detail & growth

Ausbildung

BA/BS degree preferred

Jobbeschreibung

Spear Physical and Occupational Therapy is seeking a Care Coordinator for our Columbus Circle Clinic in New York City. This role focuses on welcoming patients, guiding them through the out-of-network experience, and ensuring timely responses to calls and emails for a seamless patient flow.

We value a collaborative team culture and a commitment to excellent customer service. The position offers competitive benefits and opportunities for growth within a leading outpatient practice.