Care Center Customer Experience Specialist

Allina Health; Coon Rapids (MN); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Full benefits

Paid time off

Job summary

Allina Health in Minnesota is seeking a Customer Experience Representative Associate to provide patient access and scheduling support in a fast-paced center. The role emphasizes excellent communication, confidentiality, and efficient use of EMR and phone systems.

Responsibilities include helping patients navigate systemwide services, performing scheduling tasks, and supporting clinical staff. The position requires flexibility for shifts and potential weekend coverage in a non-union,

Qualifications

• Must be 16 years of age with education and/or experience needed to meet required functional competencies as listed on the job description
• Experience in a health care setting preferred
• Experience with Healthcare Scheduling and Customer Service preferred

Responsibilities

• Provides patient access to systemwide services.
• Identifies need of customer by using active listen skills.
• Assists patient, clinical professionals and the general public with access to health care services.
• Performs scheduling and phone support with an emphasis on customer service to enhance the customer experience.
• May assist customers with systemwide navigation.
• May provide systemwide paging services.
• Utilizes various computer systems to perform scheduling and registration.
• May operate a multi-phone system.
• Other duties as assigned.

Skills

Verbal communication

Active listening

Telephone etiquette

Scheduling

Data entry

Confidentiality

Education

High school/GED, associate's degree, or vocational degree

Tools

Electronic Medical Record

Multi-phone system

Digital platform tools

Job description

Allina Health in Minnesota is seeking a Customer Experience Representative Associate to provide patient access and scheduling support in a fast-paced center. The role emphasizes excellent communication, confidentiality, and efficient use of EMR and phone systems.

Responsibilities include helping patients navigate systemwide services, performing scheduling tasks, and supporting clinical staff. The position requires flexibility for shifts and potential weekend coverage in a non-union,