Care Advocate Team Lead - Patient Care & Operations

Universal Health Services; McAllen (TX); Ibrido; USD 65.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Loan Forgiveness Program

Challenging and rewarding work enviro

Competitive Compensation & Generous PT

Excellent Medical, Dental, Vision and

401(K) with company match and stock

SoFi Student Loan Refinancing Program

Career development opportunities

Descrizione del lavoro

Prominence Health is seeking a Care Advocate Supervisor to lead a team delivering high-quality customer service to Health Plan members, employer groups, brokers and providers. You will manage escalations, coach staff, and align daily work with evolving software and regional expansion in Texas and beyond.

The role emphasizes compassionate service, process improvement, and collaborative work with on-site and remote teams to support better health outcomes while controlling costs.

Competenze

• At least two years of healthcare management experience including increasing levels of responsibility.
• At least two years' experience with health plans insurance products or employer healthcare benefits programs.
• At least two years of experience in customer service with proven ability to de-escalate situations and provide resolution to customer issues.
• Associate's degree or equivalent experience.
• Knowledge of State and Federal regulations as they pertain to the health insurance industry.
• Previous call center management experience preferred.
• Previous experience reviewing and analyzing statistical data to identify trends as well as potential problems/opportunities for improved service quality.
• Excellent verbal and written communication skills as well as public speaking and training abilities and experience.
• Ability to effectively communicate in English, both verbally and in writing.
• Knowledge of various computer systems including all Microsoft Office systems, Outlook, and budgetary, time and attendance type software systems.
• Strong processes improvement skills necessary to get things done
• Knows how to organize people and activities
• Understands how to separate and combine tasks into efficient work flow
• Knows what to measure and how to measure it
• Can see opportunities for synergy and integration where others can't
• Can simplify complex processes
• Gets more out of few resources

Mansioni

• Supervise a group of Care Advocates and set team priorities.
• Provide coaching, feedback, and annual performance reviews.
• Handle first level responses and resolve escalated issues for Health Plan members and stakeholders.
• Navigate a shifting software stack and collaborate with on-site and remote teams.
• Demonstrate compassion and a focus on helping others in service delivery.

Conoscenze

Healthcare mgmt

Health plan exp

Customer service

Call center mgmt

English communication

Formazione

Associate degree

Strumenti

Microsoft Office

Outlook

Descrizione del lavoro

Prominence Health is seeking a Care Advocate Supervisor to lead a team delivering high-quality customer service to Health Plan members, employer groups, brokers and providers. You will manage escalations, coach staff, and align daily work with evolving software and regional expansion in Texas and beyond.

The role emphasizes compassionate service, process improvement, and collaborative work with on-site and remote teams to support better health outcomes while controlling costs.