Care Advocate Lead: Patient Support & Benefits

Universal Health Services; McAllen (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Universal Health Services, via Prominence Health, seeks a dedicated team member to advocate for our members' care, explain benefits, schedule appointments, and assist with billing questions.

As part of a value-based care network, you will help patients navigate complex processes, coordinate rides, and ensure a smooth patient experience across payers and providers. This role emphasizes empathy, clear communication, and a proactive service mindset to support members through their health journeys.

Qualifications

• High school diploma required; associate degree preferred.
• Basic understanding of medical terms and processes.
• Strong customer service skills including empathy and active listening.
• Proficiency with software navigation, web-based programs, and office software.
• Excellent organization and accountability.
• Clear written and verbal communication.
• Flexibility to meet changing business needs.
• Growth mindset and ability to work in a fast-paced environment.
• Positive attitude and compassion for members.

Responsibilities

• Advocate for our member's care with compassion and efficiency.
• Explain benefits and schedule appointments.
• Navigate bills and insurance-related questions.
• Arrange transportation for members when needed.

Skills

High school diploma

Healthcare terms understanding

Customer service

Software navigation

Organization

Communication skills

Flexibility

Growth mindset

Compassion for members

Education

High school diploma or higher

Tools

Office software

Job description

Universal Health Services, via Prominence Health, seeks a dedicated team member to advocate for our members' care, explain benefits, schedule appointments, and assist with billing questions.

As part of a value-based care network, you will help patients navigate complex processes, coordinate rides, and ensure a smooth patient experience across payers and providers. This role emphasizes empathy, clear communication, and a proactive service mindset to support members through their health journeys.