Care Advocate Lead - Member Support & Navigation

Prominence Health; McAllen (TX); Sur place; USD 32 000 - 45 000; Plein temps

Résumé du poste

Prominence Health is a value-based care organization seeking a compassionate customer service advocate to assist members with benefits, appointments, and billing questions. You will coordinate scheduling, explain coverage, and help arrange transportation.

Join a team focused on improving patient experience and outcomes. A high school diploma is preferred; strong communication and problem-solving skills are essential in a fast-paced environment.

Qualifications

• Minimum high school diploma with a preference for associate degree or higher.
• Strong customer service foundation with empathy and communication skills.
• Ability to listen actively and solve problems with teamwork.
• Comfort with basic medical terminology and health care processes.
• Proficiency with standard office software and web-based programs.

Responsabilités

• Advocate for members' care with a compassionate, rapid response.
• Explain benefits, schedule appointments, and navigate bills.
• Assist with transportation arrangements as needed.
• Collaborate with providers and health systems to improve access.

Connaissances

Customer service

Empathy

Active listening

Problem solving

Teamwork

Office software

Attention to detail

Communication skills

Flexibility

Growth mindset

Formation

High school diploma

Associate degree or higher (preferred)

Outils

Office software

Description du poste

Prominence Health is a value-based care organization seeking a compassionate customer service advocate to assist members with benefits, appointments, and billing questions. You will coordinate scheduling, explain coverage, and help arrange transportation.

Join a team focused on improving patient experience and outcomes. A high school diploma is preferred; strong communication and problem-solving skills are essential in a fast-paced environment.