Patient Experience & Engagement Advocate

Salience Health; Plano (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

Salience Health in Plano, Texas, is seeking a Patient Experience Advocate to enhance patient care through education and support. Your role includes managing patient interactions, coordinating care, and ensuring a welcoming environment.

You will work collaboratively with the healthcare team to meet patient needs and streamline operations. Ideal candidates will have a college degree and experience in customer service or healthcare. Join us in making a difference in behavioral health!

Qualifications

• 1-3 years of sales experience, customer service, or lead generation.
• 1-3 years of healthcare experience.
• Knowledge of Salesforce preferred but not required.

Responsibilities

• Provide a welcoming and supportive patient experience.
• Manage patient flow and scheduling within the clinic.
• Educate and schedule patients for therapies and services.
• Collaborate closely with other teams to resolve complex issues.

Skills

Customer service skills

Communication skills

Organizational skills

Critical thinking

Empathy for mental health

Education

College Degree or equivalent

Tools

EMR (Athena)

Salesforce

Microsoft Office Applications

Job description

Salience Health in Plano, Texas, is seeking a Patient Experience Advocate to enhance patient care through education and support. Your role includes managing patient interactions, coordinating care, and ensuring a welcoming environment.

You will work collaboratively with the healthcare team to meet patient needs and streamline operations. Ideal candidates will have a college degree and experience in customer service or healthcare. Join us in making a difference in behavioral health!