Patient Experience Lead & Advocate Supervisor

UAB Medicine; Cooper (TX); In loco; USD 64.000 - 104.000; Tempo pieno

Descrizione del lavoro

Cooper Green Mercy Health Services in Texas is seeking a Patient Experience Supervisor to lead advocacy programs and drive service excellence. You will partner with clinical and administrative leaders to identify trends, improve patient satisfaction, and ensure timely, empathetic responses to concerns.

The role requires strategic leadership, strong communication, and experience guiding patient-centered initiatives in a healthcare setting.

Competenze

• Bachelor's degree in Healthcare Administration, Public Health, or related field.
• Experience in healthcare, patient experience, or patient advocacy.
• Strong leadership and communication skills.

Mansioni

• Lead patient experience and advocacy programs department-wide.
• Develop and monitor initiatives to raise patient satisfaction.
• Collaborate with clinical and administrative leaders to address concerns.
• Coach staff on patient experience best practices and service.
• Analyze feedback and trends to drive improvements.
• Act as primary patient advocate with timely resolution of issues.
• Oversee intake, investigation, and documentation of complaints.
• Ensure resolution within three business days and regulatory compliance.
• Educate staff on service recovery and process improvements.
• Prepare reports and present findings to leadership.
• Recruit and manage Patient Advisory Committee representatives.
• Maintain policies for patient relations and experience.

Conoscenze

Leadership

Communication

Problem solving

Data analysis

Formazione

Bachelor's degree in Healthcare Administration or related field

Strumenti

Microsoft Office

EHR systems

Descrizione del lavoro

Cooper Green Mercy Health Services in Texas is seeking a Patient Experience Supervisor to lead advocacy programs and drive service excellence. You will partner with clinical and administrative leaders to identify trends, improve patient satisfaction, and ensure timely, empathetic responses to concerns.

The role requires strategic leadership, strong communication, and experience guiding patient-centered initiatives in a healthcare setting.