Care Team Assistant

UNC Health; Chapel Hill (NC); On-site; USD 25,000 - 36,000; Full time

Job summary

UNC Health is seeking a Care Access Specialist to serve as the information center for patients, staff, and physicians. You will assist in patient registration by scheduling outpatient or inpatient appointments, entering patient information, and transferring calls to the appropriate personnel.

You will coordinate communication across business units to ensure smooth operations. The role requires verifying key patient information, maintaining accurate records, and supporting continuous improvement

Qualifications

• High school diploma or GED required.
• Two (2) years of customer service and/or clerical experience required.
• Experience with the Epic system is preferred.
• Ability to schedule patient appointments and verify patient information accurately.

Responsibilities

• Provide excellent customer service as the first point of contact for patients, staff, and physicians.
• Verify insurance and patient demographics to ensure accurate billing and safety.
• Schedule new and follow-up appointments and communicate cancellations as needed.
• Handle referrals for multiple clinics and facilities following policies.
• Answer calls, direct inquiries, and document messages in Epic system.

Skills

Customer service

Clerical

Communication

Phone etiquette

Epic system

Education

High school diploma or GED

Tools

Epic

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well‑being of the communities we serve across North Carolina.

Summary

The Care Access Specialist team serves as the information center and first point of contact for the patient community, staff, and physicians. This role assists in the patient registration process by scheduling outpatient or inpatient appointments as required, entering patient information, and transferring calls to appropriate personnel and coordinating communication between business units.

Responsibilities

1. Ensures excellent customer service by consistently demonstrating a caring, positive, professional, and helpful disposition with all customer relations. Meets call quality standards.
2. Ensures and verifies key patient information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy.
3. Schedules all new and follow‑up patient appointments as required. Attempt to reschedule cancellations whenever possible. Communicates cancellations to provider as necessary.
4. Manages incoming and outgoing referrals for multiple clinics/facilities. Follows referral management policies and procedures.
5. Answers telephones, directs calls, takes and delivers messages in Epic.
6. Enhances co‑worker satisfaction by being self‑motivated, a positive communicator, team player, and a willing and approachable resource to other co‑workers. Demonstrates willingness to change to ensure continuous improvement.
7. Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections. Utilizes system work queues as a daily part of the registration process to minimize errors.
8. Effectively precepts new co‑workers as assigned.

Other Information

Other information:

Education Requirements:

• High school diploma or GED required; higher‑level degree may satisfy this requirement.

Licensure/Certification Requirements:

Professional Experience Requirements:

• Two (2) years of customer service and/or clerical experience required.

Knowledge/Skills/and Abilities Requirements:

Job Details

Legal Employer: NCHEALTH

Entity: Support Operations

Organization Unit: Adv Care at Home - Command Ctr

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range:$18.48 - $25.89 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully‑owned subsidiary of UNC Heath Care System. This is not a State employed position.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.