Care Team Assistant

UNC Health; Chapel Hill (NC); On-site; USD 25,000 - 36,000; Full time

Job summary

UNC Health in Chapel Hill, NC invites applications for a Care Access Specialist. The role focuses on patient registration and scheduling, serving as the first contact for patients, staff, and physicians.

You will enter patient data, verify information, schedule appointments, and route calls to appropriate teams in a collaborative, fast-paced environment. The position emphasizes excellent customer service, accuracy in enrollment details, and seamless coordination across departments.

Qualifications

• Two (2) years of customer service and/or clerical experience required.
• High school diploma or GED required; higher-level degree not specified.
• Experience with patient scheduling and registration processes preferred.

Responsibilities

• Provides excellent customer service with a caring, professional demeanor and meets call quality standards.
• Verifies patient information (insurance, demographics) to ensure accuracy for billing and processing.
• Schedules new and follow-up patient appointments and communicates cancellations as needed.
• Manages referrals for multiple clinics/facilities per policy.
• Answers calls, directs calls, and transmits messages using Epic.
• Supports teammates and participates in QA to reduce errors in registration.
• Precepts new coworkers as assigned.

Skills

Customer service

Clerical experience

Scheduling

Education

High school diploma or GED

Tools

Epic

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary:

The Care Access Specialist team serves as the information center and first point of contact for the patient community, staff, and physicians. This role assists in the patient registration process by scheduling outpatient or inpatient appointments as required, entering patient information, and transferring calls to appropriate personnel and coordinating communication between business units.

Responsibilities:
1. Ensures excellent customer service by consistently demonstrating a caring, positive, professional, and helpful disposition with all customer relations. Meets call quality standards.
2. Ensures and verifies key patient information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy.
3. Schedules all new and follow-up patient appointments as required. Attempt to reschedule cancellations whenever possible. Communicates cancellations to provider as necessary.
4. Manages incoming and outgoing referrals for multiple clinics/facilities. Follows referral management policies and procedures.
5. Answers telephones, directs calls, takes and delivers messages in Epic.
6. Enhances co-worker satisfaction by being self-motivated, a positive communicator, team player, and a willing and approachable resource to other co-workers. Demonstrates willingness to change to ensure continuous improvement.
7. Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections. Utilizes system work queues as a daily part of the registration process to minimize errors.
8. Effectively precepts new co-workers as assigned.

Other Information

Education Requirements:
* High school diploma or GED required; higher-level degree may satisfy this requirement.

Professional Experience Requirements:
* Two (2) years of customer service and/or clerical experience required.

Job Details

Legal Employer: NCHEALTH

Entity: Support Operations

Organization Unit: Adv Care at Home - Command Ctr

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range:$18.48 - $25.89 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities.