Patient Access & Scheduling Navigator

Chase Brexton Health Care; Baltimore (MD); On-site; USD 25,000 - 33,000; Full time

Job summary

Chase Brexton Health Care is seeking a Medical Office Access Coordinator to act as the liaison for patient access improvements. This role backfills provider schedules in a high-volume practice and coordinates care across teams to maximize clinic capacity.

You will interact with patients, insurers, and providers, handling reminders, appointment coordination, and basic data entry in the EMR while supporting departmental reporting and problem solving.

Qualifications

• High school diploma or GED required.
• Five years of customer service experience.
• Three years of medical office experience.
• Experience with Electronic Medical Records Systems.

Responsibilities

• Check providers' schedules daily to ensure slots are filled.
• Verify insurance prior to scheduling appointments.
• Document steps in EMR for scheduled visits and follow-ups.
• Communicate with care team and patients to coordinate care.
• Assist with reminders, messages, and general office duties.

Skills

Scheduling

EMR knowledge

Productivity

Multi-tasking

Self-motivation

Problem solving

Organizational skills

Education

High school diploma or GED

Job description

Chase Brexton Health Care is seeking a Medical Office Access Coordinator to act as the liaison for patient access improvements. This role backfills provider schedules in a high-volume practice and coordinates care across teams to maximize clinic capacity.

You will interact with patients, insurers, and providers, handling reminders, appointment coordination, and basic data entry in the EMR while supporting departmental reporting and problem solving.