Care Access Scheduler - Hybrid (Entry Level)

University Hospitals; Shaker Heights (OH); Hybrid; USD 37,000 - 48,000; Full time

Job summary

University Hospitals seeks an entry-level Scheduling Coordinator I to be the first contact for patients and families across the UH Health System. You’ll support access to care in a fast-paced call-center, welcoming callers with empathy and professionalism.

No prior healthcare experience required; structured training and ongoing support are provided. This role offers both part-time and full-time schedules with a hybrid work model in a dynamic health system environment.

Qualifications

• High School Diploma or GED is required.
• Associate's or Bachelor's degree preferred.
• 1+ year of customer service experience or office experience is required; 2+ years preferred.

Responsibilities

• Answer a high volume of inbound calls in a Care Connections call-center environment, serving patients, families, and caregivers across the UH Health System.
• Provide compassionate, patient-centered service by actively listening and understanding each caller’s needs.
• Schedule appointments accurately and efficiently to promote timely access to care.
• Enter and validate demographic, insurance, and appointment information to ensure accurate patient records.
• Explain appointment details and pre-visit preparation requirements clearly and respectfully.
• Identify referrals or insurance limitations and communicate options or next steps.
• Collect and process co-pays, deductibles, and other payments when applicable.
• Respond to questions related to physicians, services, locations, and logistics.

Skills

Customer service

Communication

Multitasking

Professionalism

Teamwork

Education

High School Diploma or GED

Associate's Degree (Preferred)

Bachelor's Degree (Preferred)

Tools

Microsoft Word

Microsoft Excel

Epic/Soarian Scheduling

Telephony software

Job description

University Hospitals seeks an entry-level Scheduling Coordinator I to be the first contact for patients and families across the UH Health System. You’ll support access to care in a fast-paced call-center, welcoming callers with empathy and professionalism.

No prior healthcare experience required; structured training and ongoing support are provided. This role offers both part-time and full-time schedules with a hybrid work model in a dynamic health system environment.