Hybrid Access Center Coordinator - Patient Scheduling

Elliot Health System; New Hampshire; Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Tuition reimbursement

Referral bonuses

Paid time off

403b plan

Job summary

Elliot Health System’s Access Center is seeking an Access Center Coordinator to handle incoming calls and online requests for multiple Practices, coordinating registrations and scheduling while ensuring timely, high-quality service.

The role supports a hybrid schedule with onsite presence 1–2 days per week, requiring strong customer service skills and the ability to manage high call volumes in a fast-paced environment.

Qualifications

• High school diploma or GED.
• 2 years of Health Care experience, or 2 years of contact center environment work.
• Prior customer service experience.
• Specifically, in a contact/call center environment.
• Ability to handle a high volume of calls and work in a fast-paced environment.
• Epic Experience, Preferred.

Responsibilities

• Initiate and coordinate registration and scheduling for new patient appointments.
• Documents all patient demographic, medical, financial, and referral information into Epic within compliance.
• Triage incoming calls, and handle professionally.
• Obtains all patient information required by the providers prior to an appointment.
• Keeps supervisor informed of issues, especially as they relate to the interaction of the department with other areas of the Health System.

Skills

Customer service

Call center experience

Communication

Fast-paced work

Education

High school diploma or GED

Tools

Epic

Job description

Elliot Health System’s Access Center is seeking an Access Center Coordinator to handle incoming calls and online requests for multiple Practices, coordinating registrations and scheduling while ensuring timely, high-quality service.

The role supports a hybrid schedule with onsite presence 1–2 days per week, requiring strong customer service skills and the ability to manage high call volumes in a fast-paced environment.