Care Access & Referrals Specialist

Quincy Medical Group; Quincy (IL); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision

Mental health benefit

Life and disability insurance

Tuition reimbursement

401(k) match

Volunteer time off

Job summary

Quincy Medical Group in Quincy, Illinois, seeks a Referral Specialist to coordinate access to specialty services. You will process referrals, obtain prior authorizations, and connect patients with the right care in a timely, compassionate manner.

The role is full-time, Monday–Friday, 8:00 AM–5:00 PM, located in Quincy. You will work with providers, insurance companies, and patients to verify coverage, schedule appointments, and maintain accurate EMR documentation.

Qualifications

• High school diploma or GED required.
• Experience in healthcare, medical office, scheduling, insurance, or customer service preferred.
• Strong communication, organizational, and problem-solving skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Experience with electronic medical records and insurance verification preferred.
• High attention to detail and commitment to accuracy.
• Ability to work independently while collaborating with clinical and administrative teams.
• Commitment to providing excellent patient service and support.

Responsibilities

• Process incoming referrals for specialty care services accurately and efficiently.
• Obtain and manage prior authorizations from insurance companies as required.
• Coordinate appointment scheduling between patients, providers, and specialty clinics.
• Communicate with patients regarding referral status, appointment details, and next steps in care.
• Verify insurance coverage and eligibility for referred services.
• Collaborate with providers, clinical staff, and external healthcare organizations to ensure continuity of care.
• Maintain accurate documentation within the electronic medical record.
• Monitor referral queues and ensure timely completion of all referral workflows.
• Respond to patient inquiries via phone, portal messages, and internal communications.
• Support patients in navigating the healthcare system and accessing appropriate services.
• Perform other duties as assigned to support patient access operations.

Skills

Communication skills

Organization

Problem-solving

Multi-tasking

EMR experience

Attention to detail

Independent worker

Patient service

Education

High school diploma or GED

Tools

EMR systems

Insurance verification

Job description

Quincy Medical Group in Quincy, Illinois, seeks a Referral Specialist to coordinate access to specialty services. You will process referrals, obtain prior authorizations, and connect patients with the right care in a timely, compassionate manner.

The role is full-time, Monday–Friday, 8:00 AM–5:00 PM, located in Quincy. You will work with providers, insurance companies, and patients to verify coverage, schedule appointments, and maintain accurate EMR documentation.