Care Access & Admissions Specialist

Rogers Behavioral Health, Inc.; Town of Oconomowoc (WI); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

401(k)

Employee share program

Life/disability insurance

Flex spending accounts

Tuition reimbursement

Wellness program

Employee assistance program

Résumé du poste

Rogers Behavioral Health, Inc. in Wisconsin is seeking an Intake Screener to independently manage inquiries, perform admission assessments, and provide information to individuals seeking Rogers services.

The role involves evaluating inquiries, completing admissions, documenting steps, and explaining Rogers’ admitting processes and levels of care. Strong customer service and EMR skills are required; on-call and weekend shifts may apply.

Qualifications

• High School Diploma required.
• Bachelor’s degree preferred (in human services related field).
• Minimum of 2 years’ experience in a health care setting strongly preferred.
• Customer service experience required.
• Completion of required trainings under Rogers’ policies.
• EMR experience preferred.
• Computer skills including Microsoft applications required.
• Knowledge of medical terminology preferred.

Responsabilités

• Evaluate incoming inquiries to determine and explain the next step to accessing care at Rogers.
• Complete Admission assessments with potential patients and/or representatives.
• Explain admitting processes and clinical criteria for admission.
• Describe levels of care within Rogers to patients or representatives.
• Gather demographic and insurance information of potential patients and representatives.
• Explain contracted payor listings and complete documentation for each inquiry.
• Enter all inquiries in the designated system and capture necessary information.
• Ensure referral source information is obtained and entered.
• Adhere to department standards related to performance measures, call quality, and productivity.
• Collaborate with internal departments and external facilities to access care.
• Participate in On-Call, weekend, and holiday schedule as assigned.
• Adhere to policies including HIPAA, EMTALA, and other regulatory requirements.
• Promote Rogers’ mission and culture; comply with all hospital policies.

Connaissances

Customer service

Computer skills

Medical terminology

Formation

High School Diploma

Bachelor’s degree preferred

Outils

EMR software

Microsoft Office

Multiple platforms

Description du poste

Rogers Behavioral Health, Inc. in Wisconsin is seeking an Intake Screener to independently manage inquiries, perform admission assessments, and provide information to individuals seeking Rogers services.

The role involves evaluating inquiries, completing admissions, documenting steps, and explaining Rogers’ admitting processes and levels of care. Strong customer service and EMR skills are required; on-call and weekend shifts may apply.